Under general supervision and demonstrating exceptional customer service, welcomes and greets patients and guests to Medical Center North Liberty, at the Main Information Desk. Provides directions and information on hospital services and amenities on the telephone and in person in compliance with hospital policies. Conducts same as cash transactions and implements service recovery as necessary. Position Responsibilities

• Provide excellent customer service to patients, families, guests, and staff, maintaining a positive and professional attitude at all times.
• Utilizing excellent communication skills, provide information, directions, and assistance for patients and guests on the telephone and in person.
• Provide service recovery when needed, assessing the situation, and ensuring service excellence initiatives are met.
• Answer phone calls and provide appropriate responses, following customer service standards. Make and transfer phone calls to appropriate parties when necessary.
• Respect dignity and privacy of all patients and guests, carefully observing privacy encounter directives.
• Maintain confidentiality in accordance with UIHC and HIPAA guidelines
• Provide wheelchair assistance when needed, promoting safety. Arrange patient and guest transport requests via the transport module in Epic.
• Accurately coordinate deliveries to the desk, logging items and contacting appropriate departments in a timely manner, following proper protocols.
• Maintain, record, and monitor Lost and Found items, utilizing the databases. Field inquiries, research items, and contact owners.
• Comply with UIHC and Guest Services cash handling policies and procedures.
• Provide information on all parking options.
• Process valet transactions utilizing the CVPS electronic valet system and appropriate cash register functions.
• Skillfully navigate computer software including Epic, CVPS (for valet), for Lost & Found program, Microsoft Office, MICROS (for the cash register) and operate office equipment.
• Have a working knowledge of Rossi Guest House Lodging Program (UIHC), Valet and Patient Transport operations, and Concierge Services operations with possible cross-training to cover those areas.
• Follow all safety protocols, and have conversations regarding visitor guidelines when necessary.
• Provide guidance for inquiries related to medical records, billing and other departments as needed. Coordinate incoming/outgoing medical records and requests.
• Arrange interpreters when needed, utilizing the Globo iPad technology.
• Complete required compliances and training.
• Serve as dispatcher for patient transports, fielding phone calls and requests and managing Transport Command Center within EPIC.
• Maintain professional work ethic while working independently or with a team.
• Maintain a neat and clean work environment.
• Perform other projects and duties as assigned.
• Examines, evaluates and verifies documents such as reports, purchase orders, payrolls, invoices, checks and vouchers, or student files for completeness and accuracy, determining conformity to established guidelines or policies, and personally follows up on discrepancies and resolves problems. Maintains appropriate files.
• Reviews inquiries and provides information regarding policies and procedures requiring knowledge of both assigned and related work areas.
• Prepares, compiles, and maintains records; calculates estimates or billings; and monitors, verifies, and reconciles departmental statements. Recognizes and resolves problems. May prepare cash reports and cash register edits.
• Integrates information and may run routine queries to generate or produce reports.
• Assigns, coordinates and reviews the work of other clerical personnel for conformance to established guidelines.
• Composes correspondence in response to routine inquiries frequently without instruction or review.
• Initiates and processes standardized forms related to area of assignment.

Knowledge, Skills, and Abilities:

• Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area.
• Knowledge of institutional and unit policies, processes and forms.
• Knowledge of proper format, grammar, spelling, punctuation and capitalization.
• Skill in utilizing computer software packages and online systems.
• Skill in operating office equipment.
• Ability to communicate effectively with staff, students, and the public.
• Ability to follow oral and written instructions and apply institutional and other policies accurately.
• Ability to gather, evaluate, and display data in appropriate format and keep accurate records.
• Ability to exercise functional supervision over employees.
• Ability to organize and prioritize multiple tasks.

Schedule:

50%

Hourly :

$19.09 to commensurate

Hours:

Monday

• Tuesday:

  2:00pm-6:00pm and Wed

•

Friday:

11:00am-3:00pm

Location:

Medical Center North Liberty Benefits Highlights:

Fringe benefit package including paid vacation; sick leave; health, dental, life, and disability insurance options; and generous employer contributions into retirement plans. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits The new University of Iowa Health Care

• North Liberty Campus is a 469,000-square-foot, state-of-the-art facility serving as the home of UI Health Care's nationally recognized Orthopedics service line.

It offers coordinated, comprehensive, and accessible care across outpatient, inpatient, and surgical settings. In addition to world-class orthopedic care, the campus features a full-service community imaging center, laboratory services, physical therapy, a retail pharmacy, an emergency department, and a wide range of support services. Every element of the facility is thoughtfully designed to deliver an exceptional experience for patients and staff, support excellence in clinical care, education, and research, and foster meaningful community partnerships. UI Health Care is building a welcoming, skilled, and collaborative team to help launch this innovative campus and advance our mission: Changing Medicine. Changing Lives. Minimum Eligibility Requirements Any combination of related clerical office experience related undergraduate education, and/or post high school clerical training that is equivalent to two years of full-time employment.

Application Process:

In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 10 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. For questions, contact alexa-klein@uiowa.edu

Additional Information Classification Title:

Clerk III Appointment Type:

Merit Schedule:

Part-time Work Modality Options:

On Campus Compensation Pay Level:

8

Contact Information Organization:

Healthcare Contact Name:

Polly Terukina Contact Email:

polly-terukina@uiowa.edu