Service Administrative Support

Key Responsibility Areas Check in boats for service with the customers Monitor all docks and on site locations for Customer drop off and pick up Service Customer Outreach to confirm pick up and drop off Verify outdated date and make any necessary changes to records Ability to multitask and flexibly prioritize roles Organization and input of service data Answering Service Phones Housekeeping/Safety- Maintaining clean and organized workspaces; facilitate even traffic flow in the office and with boat movements on campus Assist Service Advisor with daily duties Major Duties Process and admin management Input information into spreadsheets to track important customer information and orders Transfer data from hard copy to a digital database including boat scheduling Update customer information in a database Organize existing data in a spreadsheet Verify outdated data and make any necessary changes to records Assist with all department special projects requiring input of data Organization and filing Assist with boat check in and inventory the customer pick up lanes Review and update daily marina schedule and communicate job status changes Service Administration, Operations & Housekeeping Knowledge of customer boats and locations while maintaining an up-to-date schedule and Launch Master entries. Use and maintain the HMG standardized system for boat movement Good knowledge of all Google based request forms, applications and sheets including; Parts Request, Estimate Request, Boat Movement Request, Yard Porter Request and check-in sheets. Use request forms in the course of daily duties whenever appropriate Recommend any changes in procedures that will improve efficiency Keep the dealership neat, clean and organized at all times Help maintain service displays Show respect and care for dealership equipment Interdepartmental Relationships Establish and maintain effective working relationship with all dealership personnel Work with technician manager & estimate manager to create timely and accurate estimates Assist in daily facilitation of service meetings reviewing boat flow delays and hold ups Work together to provide customer updates and set accurate expectations to exceed customer expectations Work directly with the Service Manager, Technician and Detail/Fiberglass Manager, and the Logistics manager to coordinate all boat and trailer movement Attend boat EXPO and other special events as needed

Requirements and Physical Demands:

Steady, pleasant temperament with customer service skills Results-oriented Able to work an average of 40 hours per week. Able to work a variety of shifts, which include weekends, nights, days, and holidays.