Front Office Coordinator Diamond Physical Therapy Algonquin, IL Job Details Full-time $17 - $19 an hour 12 hours ago Qualifications Collaborate with healthcare professionals In-person patient registration Customer communication Health insurance co-pays Office activity coordination Achieving HIPAA compliance Computer literacy Operations coordination Greeting customers Practice management software Patient demographics HIPAA Filing Scanning Assisting medical staff Outpatient experience Outpatient facility experience Medical scheduling Health record tracking Insurance provider collaboration Handling patient inquiries 1 year Clinical confidentiality policies Faxing Managing patient records Communication skills Technical Proficiency Entry level Cross-functional communication Office phone management

Full Job Description Overview:

Front Office Coordinator Position - Be The First Impression That Sets The Tone For A Great Patient Experience! Are you a motivated and detail-oriented person who enjoys being the first face patients see when they walk in? If so, Diamond Physical Therapy wants to meet you! We are seeking a Front Office Coordinator to lead daily operations across our busy outpatient physical therapy clinics. This position is ideal for someone who enjoys fostering an exceptional clinic experience by keeping a patient-focused environment running smoothly. Why Choose Diamond? At Diamond Physical Therapy , we help people acheive Real Results for Real People . For over 30 years, our locally-owned clinic has proudly served the Algonquin and Lake in the Hills communities with personalized, hands-on care. We are not corporate medicine - we're a patient-first practice that values relationships, teamwork, and professionalism. Learn more at dptrehab.com.

Responsibilities:

Support Financial & Insurance Processes Verify insurance information and obtain required documentation. Collect patient co-pays, deductibles, balances, and other financial responsibilities accurately. Explain patient financial obligations in a clear, courteous, and professional manner. Ensure accurate documentation of insurance and patient demographic information. Support Daily Clinic Operations Maintain accurate patient records while ensuring HIPAA compliance. Complete front office administrative tasks including scanning, filing, faxing, and managing incoming communications. Monitor waiting areas and front desk workflow to ensure an organized, welcoming environment. Collaborate with clinical staff and the Front Office Manager to support efficient daily operations. Assist with special projects and additional administrative responsibilities as assigned. Collaborate Work closely with therapists, administrative staff, and the Front Office Manager to ensure seamless patient care. Communicate scheduling changes, patient concerns, and operational issues promptly. Contribute to a positive, supportive team culture focused on excellent service and continuous improvement. Who You Are A naturally friendly, welcoming professional who enjoys creating exceptional experiences for every patient. Highly organized and detail-oriented, with the ability to juggle multiple priorities in a fast-paced clinic environment. A strong communicator who remains calm, professional, and solutions-focused, even on busy days. A collaborative team player who enjoys supporting both patients and coworkers to keep the clinic running smoothly. Comfortable discussing insurance information and patient financial responsibilities with confidence and compassion. Proactive and dependable, taking initiative to solve problems and keep daily operations on track. Tech-savvy and quick to learn new systems while maintaining accuracy and efficiency. Passionate about delivering outstanding customer service and helping patients feel cared for from the moment they walk through the door.

Qualifications:

Qualifications 1 year of experience in a medical office, outpatient therapy practice or other healthcare setting, required Experience with insurance verification, scheduling, and collecting patient payments, highly preferred Strong computer skills are necessary Familiarity with electronic medical records (EMR) and practice managment software, preferred Excellent communication, organization, and problem-solving abilities Detail-oriented, proactive, and adaptable Comes to work with a professional and positive demeanor

Posted Salary Range:

USD $17.00 - USD $19.00 /Hr.