Illinois Program Services Administrator

Illinois Program Services Administrator Department:

Program Services Status:

Full-time Who We Are At Sertoma Star Services, we're on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana, we proudly serve over 2,000 consumers through a diverse range of vocational, educational, therapeutic, and residential programs. Sertoma Star Services' roots trace back to the merger of two dynamic social services organizations, New Star and Sertoma Centre combining over 125 years of expertise in providing cutting-edge, person-first services.

Our united commitment is straightforward:

to transform lives through delivering comprehensive services, choices, and opportunities to those we support in an environment that promotes self-advocacy and personal success. By joining the Sertoma Star Team you will have a unique opportunity to challenge limits and change lives. Together, we can shape a brighter future for those we serve. Your Role This leadership role is a key member of the Residential Department, responsible for guiding and supporting all ICILA and Service Coordination services across all program services. The position ensures the delivery of high-quality, person-centered supports that promote individual choice, independence, and community inclusion. This role also leads initiatives related to quality assurance, compliance, training, documentation practices, and program development in alignment with the Council on Quality and Leadership (CQL) standards. Responsibilities Ensures the implementation of a residential service delivery system that honors and supports the rights, choices, and full community inclusion of individuals served. Provides direct leadership and supervision to the Directors of Service Coordination and the Assistant Administrator for ICILA to ensure consistency, quality, and accountability across programs. Oversees quality assurance and compliance across ICILA and Service Coordination, ensuring alignment with regulatory standards, accreditation requirements, and internal performance metrics. Incorporates Council on Quality and Leadership (CQL) values into program development, including Personal Outcome Measures®, person-centered planning, and continuous quality improvement strategies. Leads initiatives related to staff training, ensuring personnel are well-equipped to support individuals with dignity, respect, and an emphasis on independence, safety, and rights protection. Ensures comprehensive, timely, and accurate documentation in alignment with funding, compliance, and accreditation standards, with a particular focus on improving documentation practices and data integrity. Oversees benefits management processes for individuals served, ensuring eligibility is maintained, renewals are timely, and documentation supports continued access to services and supports. Supports a culture of adaptability and openness to change, modeling flexibility, creativity, and collaboration in leading organizational and programmatic improvements. Collaborates across departments to maximize access to resources and promote a holistic approach to service delivery for all individuals supported. Assists with fiscal oversight of ICILA and Service Coordination programs, including budget development, monitoring of expenditures, and alignment with revenue expectations. Ensures timely and compliant intake and transition processes for individuals entering ICILA services, including collaboration with PAS agencies and intake teams. Qualifications Excellent verbal and written communication skills Ability to effectively work with consumers, outside providers, and family/guardians Organizational and Time Management skills Excellent computer proficiency (MS Office- Word, Excel and Outlook) At least five years of experience working with individuals with disabilities At least two years of management or supervisory experience Preferred experience as a QIDP and/or managing Community Day Services Ability to take initiative, work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices Must maintain a valid driver's license and meet agency driving requirements Bachelor's Degree in Human Services field Benefits Generous paid time off 13 Paid holidays

Medical/Dental/Vision Insurance Plans Employer Paid Insurance:

Basic Life/AD&D and Long-Term Disability Employee Assistance Program 403(b) with company match Tuition assistance Eligibility for Public Service Loan Forgiveness Ongoing training and development opportunities Health, Safety, and Culture Sertoma Star is an equal opportunity employer that embraces the uniqueness of every person. Sertoma understands that in order for you to work effectively and be an advocate of inclusivity, we must foster an environment that is respectful and sensitive to persons of all gender identities and from every cultural, socioeconomic, ethnic, religious, and racial background. Our open-door, team-building concept supports both agency goals and employee success.