Job Title :

Administrative Assistant - Dewitt County, Illinois Reports to: Administrative Director Accountable to:

Senior Administrative Director and Chief Operating Officer Position Overview:

The Administrative Assistant -Clinton, Illinois Location serves as a vital point of contact for individuals seeking mental health and other services, ensuring a welcoming, professional, and trauma-informed experience. This role provides administrative support to programs from the Dewitt County Office while upholding principles of respect, safety, and collaboration.

Knowledge, Skills, and Abilities:

Trauma-Informed Customer Service:

Understanding of trauma-informed principles and ability to create a welcoming, safe, and supportive environment for clients and guests.

Strong Interpersonal Skills:

Ability to engage with clients, staff, and community partners with empathy, active listening, and professionalism.

Crisis Sensitivity:

Ability to remain calm, provide appropriate responses, and connect individuals to support when distress or crisis arises.

Team Collaboration:

Works effectively as part of an interdisciplinary team in a healthcare setting. Proficiency in

Microsoft Office:

Competence in Word, Excel, Outlook, and Teams, along with electronic health records. Attention to

Detail & Organization:

Ability to manage scheduling, reminders, data entry, and document organization with accuracy.

Adaptability:

Comfortable navigating ambiguity, change, and evolving program needs in a dynamic integrated health environment.

Reliability and Attendance:

Demonstrated record of strong, dependable attendance.

Independent and Team-Based Work:

Proven ability to work effectively both as part of a team and independently.

HIPAA Knowledge and Confidentiality:

Knowledge of HIPAA requirements and the ability to protect confidential client information in accordance with organizational policies and applicable regulations.

Core Responsibilities:

Frontline Engagement:

Warmly greet individuals presenting for services, answer inquiries, and provide trauma-informed customer service.

Communication Hub:

Facilitate smooth communication between clients, providers, and program staff to enhance service delivery.

Resource Connection:

Provide clients with information about available internal and community-based resources.

Administrative Support:

Assist with various administrative tasks.

Office Coordination:

Maintain an organized workspace, assist in monitoring sufficient office supplies, and handle filing, copying, and scanning.

Client Scheduling:

Coordinate and schedule client appointments with multiple providers, ensuring accurate and timely communication of appointment information.

Client and Billing Records:

Maintain accurate, complete, and up-to-date client files and billing information while safeguarding confidentiality. Education and/or

Licensure Requirements:

High school diploma or equivalent. A valid driver's license, reliable means of transportation, and proof of automobile insurance coverage are required. Prior experience in a mental health, social services, or healthcare setting preferred.