Crystal Lake, IL Pay:

$25.00 per hour Who We Are Cremation Society of Illinois, Inc. is family-owned and operated in Northern Illinois. We are the oldest and largest Cremation Society in the state of Illinois. We own and operate our own equipment, meaning we personally oversee the care and disposition of a loved one from start to finish. Our state-of-the-art cremation equipment meets all environmental standards. To learn more about us, visit www.cremation-society.com. Position Summary Cremation Society is seeking a Pre Need Administrator for its Crystal Lake, Illinois location. This is a full-time, in-person opportunity working Monday through Friday from 8:30 AM to 5:00 PM. The ideal candidate will be compassionate, organized, detail-oriented, and comfortable handling sensitive information while supporting families during difficult times. This position plays a critical role in managing pre-need arrangements, maintaining accurate financial records, and ensuring all documentation is processed accurately and efficiently. Responsibilities Answer incoming phone calls, greet visitors, and provide professional support to families and guests Handle sensitive phone calls from families reporting the passing of a loved one with compassion and professionalism Manage and oversee the processing of all pre-need arrangements, including payment plans, documentation review, and paperwork completion Review information entered by staff and ensure required documentation is accurately uploaded and maintained Process paperwork and enter information into computer databases Maintain pre-need banking and trust/insurance records, including deposits, payment tracking, and fund transfers Record payments and maintain accurate financial records within the Procession Database Oversee monthly pre-need credit card payments and ensure proper documentation Send pre-need funds to trusts on a monthly basis Process trust fund removals and cancellation refunds following a passing Prepare and distribute weekly sales reports Prepare and make banking deposits Assist with returning cremated remains to authorized individuals while maintaining proper procedures Order office supplies and maintain office inventory Manage office postage and checks Assist with general office maintenance and organization Perform additional duties as assigned to support company operations Requirements Previous administrative, customer service, financial, or office management experience preferred Experience handling confidential or sensitive information with professionalism and discretion Strong attention to detail with the ability to maintain accurate records and documentation Comfortable working with computer systems, databases, and Microsoft Office applications Ability to communicate clearly and compassionately with families during difficult circumstances Strong organizational skills with the ability to manage multiple priorities and deadlines Skills & Qualifications Excellent verbal and written communication skills Compassionate and professional approach when interacting with families and colleagues Strong data entry and record-keeping abilities Ability to work independently while also collaborating with a team High level of accuracy and attention to detail Dependable, organized, and able to handle confidential financial information Ability to remain calm and professional in emotionally sensitive situations

Benefits:

Medical, dental, and vision insurance. 401(K) with a company match Eligibility begins the first of the month following 60 days of employment

Job Type:

Full-time Pay:

From $25.00 per hour

Benefits:

Dental insurance Health insurance Paid time off

Education:

High school or equivalent (Required)

Experience:

office manager: 3 years (Preferred)

Work Location:

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