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OSF HealthCare

Front Office Assistant Family Practice

Entry-Level JobVerifiedNo experience needed

Pay: $17.66–$19.63/hr

Posted: 5 weeks ago

Location: Loves Park, IL (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/3/2026

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What they do

A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.

$38,172 / year median in Illinois

+4% projected growth

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Job Description

Front Office Assistant Family Practice OSF HealthCare - 3.4 Loves Park, IL Job Details Full-time $17.66 - $19.63 an hour 19 hours ago Qualifications Customer communication Filing High school diploma or GED Desktop applications Typing Productivity software Office phone management

Full Job Description Total Rewards:

"Your life - our Mission" OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF. Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview:

POSITION SUMMARY

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF's services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications:

REQUIRED QUALIFICATIONS

Education:

High School or GED equivalent Customer service experience Typing, filing, telephone skills Basic Microsoft application proficiency Excellent Customer Service skills

PREFERRED QUALIFICATIONS

Basic knowledge of medical terminology, ICD-10 and CPT codes Electronic Medical Record experience OSF HealthCare is an Equal Opportunity Employer.