Summary:

The Office Coordinator is responsible for customer service and helping coordinate a smooth, timely patient experience with scheduling, comfort, and payments.

Essential Duties and Responsibilities:

Patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting
Promoting excellent customer service by all levels of the staff
Executes all filing and organizational systems for the practice
Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
Support business goals by utilizing schedules effectively and supporting the practice revenue objectives.
Posting insurance checks/payments
Follow and demonstrate commitment to The Smile Center of Peoria, professional expectations, clinical service excellence, and outstanding patient service.
Treatment planning
Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or

Experience:

Knowledge of business and accounting processes usually obtained from an Associates or Bachelor's degree in Business Administration, Accounting, or Health Care Administration.

Experience may substitute for education.

Knowledge, Skills, and Abilities Required:

Knowledge and experience in all aspects of billing.
Knowledge of regulations commercial insurance.
Strong customer service skills
Skill in using healthcare software and computer systems
Knowledge of maintaining supplies and equipment for the medical setting.
Multitasking skills
Problem-solving skills
Professional communication and presentation skills, including face to face, email, telephone, and video conference.
Knowledge of continuous process improvement concepts and practices
Ability to communicate professionally with dentists, hygienists, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen.

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of the employee so classified. This job description is subject to change depending on the business needs.

Job Type:

Part-time Pay:

$18.00 - $22.00 per hour

Benefits:

Dental insurance Paid time off

Work Location:

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