Dental Front Office Assistant

Company Overview Shen Dental Care is a dedicated dental office committed to providing comprehensive oral health services in a welcoming environment. Our team strives to deliver exceptional patient care through professionalism, expertise, and compassionate support. Overview We are seeking a detail-oriented and energetic Dental Front Office Assistant to join our team for our Villa Park and Mount Prospect offices. The ideal candidate will excel in patient service, administrative support, and office management within a busy dental clinic setting. This role offers an opportunity to contribute to a positive patient experience while ensuring smooth daily operations. Responsibilities Greet patients warmly and manage patient check-in and check-out processes efficiently. Verify insurance coverage, process payments, and handle billing procedures using Dentrix. Schedule appointments accurately utilizing dental practice management software and coordinate with clinical staff for seamless patient flow. Maintain organized dental records and ensure compliance with HIPAA regulations for patient confidentiality. Answer multi-line phone systems professionally, provide exceptional customer service, and address patient inquiries promptly. Assist with insurance verification, claims submission, and follow-up to optimize revenue cycle management. Support administrative tasks including filing, documentation review, and managing electronic health records (EHR) systems like eClinicalWorks and Athenahealth. Requirements 1+ years of experience in a dental office support role with familiarity in dental terminology. Strong computer skills with proficiency in office management software like Dentrix. Knowledge of HIPAA regulations and health information management best practices. Excellent phone etiquette, typing skills (including 10 key), and ability to handle multi-line phone systems efficiently. Bilingual abilities are preferred to serve diverse patient populations effectively. Previous clinic or dental office experience is rewuired along with strong organizational skills and attention to detail. Ability to work collaboratively within a team environment while managing multiple priorities in a fast-paced setting. Join our team at Shen Dental Care as a Dental Front Office Assistant to deliver outstanding administrative support that enhances patient satisfaction and operational excellence!

Job Type:

Full-time Pay:

$16.00 - $26.00 per hour

Benefits:

Employee discount Free parking On-the-job training Paid time off Paid training

Experience:

Dental office: 1 year (Required) Dental terminology: 1 year (Required)

Work Location:

In person