Social Services Coordinator

at The Salvation Army USA Central Territory in Villa Park, Illinois, United States Job Description

THE SALVATION ARMY NORTH & CENTRAL ILLINOIS DIVISION OAKBROOK TERRACE CORPS POSITION DESCRIPTION POSITION TITLE

Social Services Coordinator

LOCATION/DEPT

Oakbrook Terrace Corps

REPORTS TO

Social Services Manager

FLSA CATEGORY

Non-Exempt

STATUS TYPE

RPT

PAY GRADE

204

PAY RANGE:

$20.52 - $24.62 OUTCOMES Interviews and assists people who come to the Corps requesting emergency and/or temporary financial assistance. Provides assessment and develops service plans to address current or future needs. May provide material assistance based upon available resources. Provides information and referral for additional or more appropriate services to meet unmet needs for individuals and families served through the Emergency Assistance Program.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Direct Client Services Interviews people requesting assistance, to assess their needs. Obtains background information from clients and makes assessments. Develops service plan with the individual or family to identify service needs and goals. Collaborates with area agencies involved with clients in implementing service plan. Provides material assistance based upon need and as a part of a total service plan. Verifies eligibility. Documents income, expenses, and family size. Distributes in-kind or financial aid according to Emergency Assistance Program Policies & Procedures Manual, (i.e., clothing, food, household furnishings, rent/utilities assistance, etc.). Coordinate and manage food pantry programs. Coordinate, supervise, and recruit volunteer staff for weekly Rescue Food distribution. Work with qualifying individuals for food pantry assistance. Place food orders with Northern Illinois Food Bank. Coordinate collection and distribution of Back-to-School supplies and backpacks. Coordinate and distribute Holiday Assistance (Including Thanksgiving food baskets, holiday assistance interview sessions, collection and distribution of Angel Tree tags and gifts, collection and distribution of Adopt-a-Family gifts, collection and distribution of Christmas food baskets, support Toy Shop set-up and distribution) Makes referrals, based upon need and as a part of the total service plan. Make specific arrangements for clients to apply for additional resources, when appropriate.

Refers individuals/families to:

Pathway of Hope program Other area agencies/services Other corps services Other Salvation Army services for longer term help (i.e., Salvation Army Shield of Hope, Harbor Light Center, etc.) Maintains concise comprehensive written case records on all clients requesting assistance, including FEMA, utility assistance programs and seasonal Christmas assistance. Consistently updates interviewer's notes on client database. Interviewer's notes include assessment, service plan, assistance given, and referrals made. Community Relations Maintains an updated community resource file of area services and maintains positive relationships with frequently used service providers. Maintains online volunteer database and utilizes volunteers as appropriate. Attends emergency service workshops sponsored by The Salvation Army or various agencies. Administration Maintains and processes proper documentation for all FEMA expenditures. Is responsible for the thoroughness and accuracy of daily and monthly Salvation Army casework statistics and additional program statistics, required by funding sources. Organizes time and manages job so that maximum service is given to clients and job performance meets corps quantitative standards. Performs other duties, as assigned.

REPORTING RELATIONSHIPS

The Social Services Coordinator has responsibility to: Regularly engage in consultation with the Social Services Manager. Engage in regularly scheduled group case consultation. Comply with the Territorial Caseworker Certification Program and Training Program. In some circumstances, may provide supervision of community volunteers on specific service projects (i.e., preparation of Christmas baskets, organization of food pantry, etc.). Under general supervision of Social Services Manager, who in collaboration with Divisional Social Services and the Corps Officers assures that best practices are occurring in the worker's intervention with clients. Any additional duties or responsibilities agreed to outside of the role of Social Services... For full info follow application link. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law. To view full details and how to apply, please login or create a Job Seeker account