DEPARTMENT

: Community Investment/Building

JOB TITLE

PERMIT

CLERK JOB FAMILY

CLERICAL STATUS

Full-Time

GENERAL SUMMARY

To perform a wide variety of clerical duties in support of the Building Division, including permit processing, maintenance of records, correspondence, drawings, information intake, maintain databases and files, and provide professional, efficient public service assistance to the general public.

SUPERVISION

Office Manager provides general supervision.

MINIMUM REQUIREMENTS

One year of clerical experience requiring public contact and the interpretation of rules and regulations.

EDUCATION

High School Diploma / GED

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answer telephone calls, emails, and front counter inquiries; effectively respond to questions and concerns in a courteous manner. Complete various forms, prepare and maintain forms, records, and processes used by the Building Department. Screen and direct calls and public visitors, provide customers with permit information, manage citizen complaints and questions, and refer to appropriate department staff members for resolution. Provide invoices for permit fees and process payment receipts. Operate a variety of office equipment, including computers, facsimile and photocopy. Communicate clearly and concisely, both orally and in writing.

KNOWLEDGE, SKILLS AND ABILITIES

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