Position Title:

Administrative Assistant Compensation:

$16.50 - 17.84

Department:

Housing and Residence Life Office_

C Start Date:

07/27/2026 About this opportunity: The Administrative Assistant for Housing Operations serves as the front-facing hub for Housing and Residence Life, delivering exceptional customer service while supporting daily office operations and business processes. This role manages high-volume communications across phone, email, and in-person interactions, providing accurate and timely information to students, families, and campus partners. The position requires strong problem-solving skills, attention to detail, and the ability to navigate complex housing processes, including contracts, accommodations, and special requests. In addition to receptionist duties, the Administrative Assistant/Receptionist provides administrative support to the Housing Operations leadership team, maintains critical records within the housing management system, and contributes to key operational initiatives such as conferences, early arrivals, and special projects. The role demands professionalism, sound judgment, and the ability to de-escalate concerns while ensuring a seamless and supportive experience for all stakeholders. Candidates for searches must have current authorization to be employed in the United States without employer sponsorship. What you'll do and what you'll bring:

Duties & Responsibilities :

1. Deliver high-quality customer service to students, families, campus partners, and community members through phone, email, and in-person interactions. Respond to inquiries, provide accurate housing information, and de-escalate concerns with professionalism and care. 2. Perform front desk/reception duties, including answering multi-line phones, managing shared email inboxes, greeting visitors, and handling mail and deliveries. Manage after-hours voicemail messaging and ensure timely follow-up and distribution of messages. 3. Provide administrative support to Housing Operations team consisting of 6 individuals, including scheduling, coordination, and document preparation. 4. Utilize the housing management system (e.g., StarRez) and other technologies to maintain records, track communications, and support case management. 5. Serve as a primary point of contact for orientation housing, early arrivals, and interim housing and a back-up point of contact for housing operations processes, including contracts, renewals, interim and short-term housing, and summer conference housing. 6. Assist with ESA/ADA accommodation processes, including documentation review, coordination, and placement support. 7. Lead and support special projects such as residency exemption requests, contract cancellation processes, and administrative support for affiliated review committees. 8. Assist with summer conference operations, including client communication and record maintenance within the housing system. 9. Maintain accurate files, documentation, and detailed case notes in accordance with departmental standards. 10. Collaborate with team members and provide cross-functional support as needed. 11. Perform other related duties and projects as assigned. 12. Maintain regular and predictable attendance.

Minimum Qualifications:

Associate's degree from an accredited institution or equivalent of training/experience in business, administrative support functions, or related areas. 1-3 years in business, administrative support, or related areas.

Preferred Qualifications:

Associate's degree from an accredited institution. Significant experience with Microsoft Office programs including Outlook, Excel, Word, and Power Point. Previous experience working in a college or university environment. Knowledge of privacy laws and regulations governing higher education. Experience with Banner and data management systems.

How to apply:

For inquiries, please contact: University Housing office at 765-285-8000.

Supporting Documents Upload Instructions:

Please follow upload instructions to attach any supporting documents listed below.

Important:

Do not use the Autofill feature when uploading your resume.

Required Document:

1. Resume Optional Document (Recommended for Best Consideration): 2. Cover Letter detailing your qualifications for the position.

What we offer:

At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer paid 10 to 24 vacation days, 12 sick days, and 10 holidays a year. Plus, our paid parental leave (6 weeks) is there for life's most significant moments. We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family. These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected. When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State. We do the same for you. In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start. It's just one way we do our part to uplift you. Let's fly together toward a secure and prosperous tomorrow. Curious about our excellent benefits package? We have developed a calculator that show you the value of our core benefits. 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