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Administrative Assistant

Job

Senior Insurance Team

Munster, IN (In Person)

$40,000 Salary, Full-Time

Posted 1 week ago (Updated 1 week ago) • Actively hiring

Expires 7/18/2026

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Job Description

Administrative Assistant / Client Retention Coordinator - Insurance Agency Northwest Indiana / Chicagoland Area Full-Time A growing insurance agency is seeking a highly organized, professional, and client-focused Administrative Assistant / Client Retention Coordinator to support agency operations and strengthen long-term client relationships. This role is ideal for someone who excels in communication, customer service, organization, and follow-through.
Key Responsibilities:
Manage inbound client communication and provide exceptional service Coordinate appointment scheduling and follow-up processes Conduct proactive outreach to existing clients to improve retention and satisfaction Assist clients with service-related needs and documentation requests Maintain accurate CRM records and client files Support educational events, seminars, and office coordination Help create a seamless and professional client experience
Qualifications:
Required:
Strong organizational and multitasking skills Excellent phone and communication abilities Professional demeanor and attention to detail Ability to work independently and solve problems Comfortable learning software and CRM systems
Preferred:
Administrative, healthcare, insurance, or customer service experience Experience in retention, relationship management, or account support Bilingual English/Arabic preferred
Compensation & Growth:
Competitive compensation based on experience Opportunity for advancement in a growing organization Supportive team environment Long-term career opportunity
Ideal Candidate:
You are proactive, highly organized, detail-oriented, and genuinely enjoy helping people. You follow through, communicate well, and take pride in creating excellent client experiences.
To Apply:
Please send your resume and a brief introduction explaining why you believe you would be a strong fit for this role.
Pay:
Up to $40,000.00 per year
Language:
Arabic (Required)
License/Certification:
Health Insurance License (Preferred)
Work Location:
In person