Department Secretary

QUALIFICATIONS

Education High school diploma or GED Experience/Skills Patient registration experience preferred Knowledge of office operations Types approximately 30 CWPM Computer experience Familiar with the use of office equipment Adapts to changes in procedures and/or workload Required Licenses/Certifications N/A Working Conditions Works in a clean, well-lit work environment with good ventilation

ROUTINE RESPONSIBILITIES

Behavioral Expectations Consistently complies with established Behavioral Expectations Essential Duties Scan paper insurance correspondence documenting receipt and route requests and denials to the appropriate staff daily. Sorts incoming mail and faxes daily, identifying outside department correspondence and forwards. Reviews payments manually posted and notates patient responsibility. Able to identify when amounts don't match and forward timely to Patient Account Representatives to work. Mails/Faxes outgoing claims and requested records documenting transactions in account notes. Contact Work Comp and Liability carriers to obtain claim adjustors' contact information and claims address. Processes general insurance requests independently and documents transactions in account notes. Provides backup support to phones when needed. The position cross trains to fill in for the Call Center Rep when on PTO. Performs other duties when requested by the Revenue Cycle Director or Team Lead. Full time/Day Shift 80 hours/Bi-weekly