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AB
Astra Behavioral Health
Front Office Assistant
Career Insights for Front Office Assistant
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Scorecard
Based on Kentucky data
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What they do
A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.
$36,583 / year median in Kentucky
+4% projected growth
Job Description
Our Front Office Assistants are the hub of the clinic —managing phones, schedules, patients, and providers all at once. It can get busy quickly, and the pace doesn't slow down much during the day. You will be expected to handle phones, scheduling, and in-person client interactions at the same time , often in a high-volume environment. If you enjoy staying busy, helping people, and keeping things organized, this role can be a great fit. What You'll Actually Be Doing Answering phones and assisting clients with scheduling and questions Managing provider schedules and filling open appointment slots Checking patients in and out throughout the day Collecting copays and handling basic financial transactions Verifying insurance and updating patient information Communicating with providers and keeping them informed of schedule changes Completing documentation and working within our EMR system What You Need to Qualify High School Diploma or GED Customer service experience (medical office experience is a plus) Comfortable using computers and learning new systems Strong communication and organizational skills Ability to multitask and stay focused in a fast-paced environment What Will Make You Successful You stay calm when things get busy You can multitask without getting overwhelmed You're friendly but also efficient You pay attention to details (especially with scheduling and insurance) You're dependable and consistent