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Job Description
Back Office Assistant @ Custom Tower, LLC This individual will manage all human resources functions, handle front-office responsibilities, maintain critical state and contractor licensing, and support daily administrative operations. The ideal candidate is a self-starter who thrives in a fast-paced environment and can juggle multiple priorities with accuracy and discretion. Human Resources Administer all HR functions including onboarding, offboarding, and maintaining employee files Manage benefits enrollment and changes, and serve as point of contact for employee benefits questions Maintain compliance with federal, state, and local employment laws Track and manage employee vacation, PTO, sick leave, and time-off requests Assist with recruiting, interview scheduling, and new-hire paperwork Handle employee relations matters with professionalism and confidentiality Maintain and update the employee handbook and HR policies Licensing & Compliance Maintain and renew all company state business licenses Track and renew contractor licenses across all operating jurisdictions Monitor expiration dates and ensure timely renewals to avoid lapses Maintain organized records of certifications, insurance, and regulatory documentation Office Administration Answer and direct incoming phone calls in a professional manner Perform accurate data entry and maintain digital and physical filing systems Order and manage office supplies and equipment Process incoming and outgoing mail and shipments Provide general administrative support to ownership and field operations Assist with basic bookkeeping tasks and recordkeeping as needed
Qualifications:
3+ years of office and/or HR administrative experience Working knowledge of HR practices and employment law fundamentals Experience with state/contractor licensing strongly preferred (construction or trades industry a plus) Proficiency with Microsoft 365 (Outlook, Word, Excel) and OneDrive Excellent organizational, communication, and multitasking skills High level of discretion and ability to handle confidential information Strong attention to detail and accuracy Preferred Qualifications HR certification (PHR, SHRM-CP) Familiarity with the telecommunications, tower, or construction industry How to
Apply:
Apply at https://www.custom-tower.com/join-our-team Visit Site to