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Administrative Assistant
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Destined for Options LLC
Slidell, LA (In Person)
$34,320 Salary, Full-Time
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Job Description
Position Summary Destined for Options (DFO) is seeking a highly organized and professional Office Assistant to support the daily operations of our Personal Care Attendant (PCA) and Home & Community-Based Services programs. The Office Assistant will be responsible for administrative duties, staff support, client coordination, scheduling assistance, and maintaining compliance documentation. Essential Duties and Responsibilities Administrative Support Answer and direct incoming phone calls. Greet clients, staff, and visitors professionally. Manage office emails, faxes, and correspondence. Maintain client and employee files. Scan, upload, and organize documents electronically. Scheduling & Staffing Assist with scheduling PCA staff and client services. Monitor staff attendance and call-offs. Communicate schedule changes to clients and caregivers. Assist with maintaining adequate staffing coverage. Client Services Support Process new client intake paperwork. Verify client documents and authorizations. Assist with service agreements and care plans. Follow up with clients regarding appointments and service needs. Human Resources Support Assist with onboarding new employees. Track employee credentials, trainings, and background checks. Maintain personnel files and compliance records. Support recruitment efforts and job postings. Billing & Documentation Review timesheets and EVV documentation for accuracy. Assist with payroll preparation. Verify documentation is complete before billing submission. Maintain records in accordance with Medicaid and agency requirements. Compliance & Quality Assurance Ensure client and employee files remain audit-ready. Track expiring licenses, certifications, and required documents. Assist with quality assurance reviews and corrective actions. Support state and accreditation compliance activities. Qualifications High School Diploma or GED required. Associate's Degree preferred. Minimum 1 year of administrative or office experience. Experience in healthcare, home care, behavioral health, or Medicaid services preferred. Strong computer skills including Microsoft Office, Google Workspace, and electronic record systems. Excellent communication and organizational skills. Ability to handle confidential information professionally. Skills Required Multitasking Attention to detail Customer service Data entry Time management Problem-solving Professional communication