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HS
Homewood Suites by Hilton
Front Desk Agent
Career Insights for Front Office Assistant
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Scorecard
Based on Massachusetts data
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What they do
A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.
$46,758 / year median in Massachusetts
+7% projected growth
Job Description
Overview We are seeking a dynamic and personable Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front office operations, ensuring a smooth and professional experience for visitors, clients, and team members alike. Your energetic approach and organizational prowess will help foster a positive environment, while your technical skills will support efficient administrative processes. This paid position offers an exciting opportunity to develop your office management expertise within a vibrant team. Duties Greet visitors and clients warmly, providing exceptional customer service with friendly phone etiquette and professional demeanor Manage multi-line phone systems to handle inquiries, direct calls efficiently, and support internal communication flow Maintain accurate data entry records using productivity software such as Microsoft Office, spreadsheets, and Word processing tools Organize and file documents systematically, ensuring easy retrieval and up-to-date records management Assist with calendar management and scheduling to coordinate appointments and meetings effectively Support office management tasks including filing, proofreading, and handling clerical responsibilities with attention to detail Utilize technical proficiency in computer literacy and office software to streamline daily operations and enhance productivity Qualifications Proven experience in office or administrative support roles with strong clerical skills and familiarity with office management procedures Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel), spreadsheets, data entry, and typing accuracy Strong organizational skills with the ability to multitask efficiently in a fast-paced environment Exceptional customer service skills combined with effective phone communication and client interaction capabilities Bilingual abilities are highly desirable to serve diverse client needs effectively Experience with multi-line phone systems, QuickBooks (or similar accounting software), and general office technology is preferred Demonstrated ability to manage time effectively, prioritize tasks, and maintain professionalism under pressure Join us as a Front Desk Agent where your enthusiasm, technical expertise, and dedication will make a meaningful impact every day. We value proactive individuals who thrive on delivering excellent service while supporting seamless office operations. This role is an excellent stepping stone for those eager to grow their administrative career in a lively work environment.