Administrative Support Specialist

Join a winning team at Doug Anderson Plumbing and Heating! If you're looking for a dynamic opportunity where your efforts genuinely make a difference, then don't miss out on the chance to become our next full-time Administrative Support Specialist in Billerica, MA! and be part of a team that values your contributions and supports your growth. Earn up to $28 per hour! Enjoy a range of fantastic benefits that ensure you feel valued and rewarded, including: Health Dental Vacation time Trainings Small company events Steady hours Supportive management Company-provided gear

WHAT YOUR DAY ENTAILS

As an Administrative Support Specialist, your day is vibrant and varied as you help manage customer communications, scheduling, and follow-ups. You skillfully juggle incoming leads from multiple channels, responding quickly to inquiries with the goal of booking service appointments. With professionalism, you answer inbound calls to assist customers, confirming next-day appointments and proactively reaching out to existing clients to schedule maintenance services. You ensure all records remain accurate in ServiceTitan, communicate effectively across various platforms, and maintain order within the office while consistently keeping the schedule full. Your organizational skills shine as you tackle general administrative tasks, all while providing top-notch service that keeps our customers coming back.

GET TO KNOW US

We are a successful local company built on integrity, reliability, and community. We are dedicated to delivering high-quality plumbing and heating services while prioritizing excellent customer experiences. Our growth is driven by our commitment to customer satisfaction, employee well-being, and long-term relationships. We foster open communication, continuous improvement, and a work culture where everyone's contributions are valued.

WHAT'S NEEDED FROM AN ADMINISTRATIVE SUPPORT SPECIALIST?

We're looking for someone who can work 8 am-5 pm, Monday through Friday, while meeting the following qualifications: Professional phone skills Strong oral and written communication skills Excellent customer service skills Comfortable booking and rebooking appointments, and guiding customers through decisions Ability to multitask and stay organized in a fast-paced environment Confidence using scheduling and office software (ServiceTitan experience is a plus) Self-motivated with strong follow-through Must have plumbing/heating/ AC for office work, NO MEDICAL or DENTAL background We're excited to meet you! The application process for our Administrative Support Specialist position is quick and effortless. Just fill out our user-friendly, mobile-friendly application. Your journey toward joining an amazing team starts with just a few clicks-apply now!