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Town of Braintree
Part- Time Principal Clerk Health and Building Department
Career Insights for Administrative Clerk / Coordinator
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What they do
An Administrative Clerk or Coordinator performs administrative work in an office. Coordinates work to support an office team. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails. May manage office staff expenses, supplies or schedules.
$50,744 / year median in Massachusetts
+5% projected growth
Job Description
Position Summary The Part-Time Principal Clerk performs a variety of responsible administrative, clerical, and customer service duties in support of the Health and Building Divisions. The employee serves as a point of contact for residents, contractors, businesses, and other stakeholders seeking permits, licenses, inspections, and public health and building related information. The position requires the ability to manage multiple priorities, maintain accurate records, and provide excellent customer service while ensuring compliance with applicable laws, regulations, and departmental procedures. Essential Duties and Responsibilities (The essential duties and responsibilities listed below are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Duties are not necessarily in order of importance or frequency of performance.) Receive and process telephone and in-person communications from residents, property owners, business owners, contractors and the general public. Respond to public inquiries regarding Department services. Receive and schedule inspection requests and appointments for Building Division staff. Assist contractors, property owners, business owners and the general public with permit application procedures and related documentation. Process fees, prepare deposits for collected fees in accordance with municipal policies; and maintain financial records. Maintain property files and records retention systems. Assist with preparation of reports and correspondence. Maintain confidential records and ensure compliance with public records requirements. General Administrative Duties Provide exceptional customer service in person, by telephone, and electronically. Prepare correspondence, forms, reports, and spreadsheets. Maintain accurate records and filing systems. Process incoming and outgoing mail. Operate standard office equipment and municipal software systems. Assist with special projects, as assigned. Attend training programs to remain current with departmental procedures and regulations. Perform related work as required. Maintains regular and predictable attendance Knowledge, Skills, and Abilities Knowledge of modern office practices, procedures, and equipment. Ability to communicate effectively with the public, contractors, businesses, and municipal staff. Ability to maintain accurate records and prepare reports. Ability to interpret and explain departmental policies and procedures. Ability to manage multiple tasks and priorities with minimal supervision. Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and electronic recordkeeping systems. Ability to handle confidential information with discretion. Strong organizational and customer service skills. Education and Experience High school diploma or equivalent required. Associate's degree in business administration, public administration, or related field preferred. Three (3) years of progressively responsible clerical, administrative, or municipal office experience preferred. Experience in a municipal building, health, permitting, or licensing environment is desirable. Physical Demands and Work Environment Work is primarily performed in an office setting. Frequent interaction with the public. Requires sitting, standing, walking, speaking, hearing, and use of hands for computer and office equipment operation. May occasionally lift or carry office materials weighing up to 20 pounds. For a Massachusetts municipality, a reasonable range would be $25.00-$35.00 per hour , depending on experience, qualifications, and local compensation practices. This position is designed to provide administrative support to the Health and Building Divisions within the Department and may require flexibility in scheduling and work assignments based on operational needs.