Job Summary:

This position serves as the first point of contact and customer service lead in the Registrar's Office and takes an oversight role in managing the day-to-day activities of multiple functions in the Registrar's Office. This position works closely with students, faculty and staff in all facets of the Registrar's Office. In addition, the administrative assistant oversees all transcript and verification requests, payment processing, and inventory processing.

Duties/Responsibilities:

Serve as first point of contact for the Registrar's Office. Answer phone, manage incoming and outgoing mail, responds to in-person inquiries. Manages the Registrar's Office email account, process and direct all email messages. Manages transcript processing, mailing and reporting; responsible for all transcript payment processing; approximately 2,000 transcripts request each year. Assists with graduation preparation, including ordering all graduation materials such as honor cords and diploma cases. Completes enrollment and graduation verifications. Completes enrollment and graduation verifications. Assists students, advisors, and faculty in troubleshooting registration Issues. Performs bookkeeping and check requests; helps maintain department budget. Assists with Commencement-related activities, including diplomas, diploma covers, and honor cords; assists with distribution at the annual ceremony. Assists with filing, and ensures that documents and records are properly maintained. Ensures that all office equipment is maintained; maintains office supply inventory; places orders for copying and document production from Document and Mail Services Center. Assists the Registrar and Assistant Registrar with projects and special assignments. May serve on-campus committees. Other duties as assigned.

Required Skill/Abilities:

Demonstrated management, problem-solving, administrative, communication (oral/written), interpersonal. customer service and organizational skills required. Proficient working knowledge of standard Microsoft Office is required.

Education and Experience:

Associate's degree required; Bachelor's degree preferred.

Physical Requirement:

Some lifting of boxes and files. 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