SUMMARY:

To provide leadership and support to all administrative staff to promote efficiency and accuracy and excellent customer service to our patients and a positive patient experience to the organization. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.

The core Success Factors include:

Instill Trust and Value Differences Patient and Community Focus and Collaborate

KEY RESPONSIBILITIES

Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Commits to recognize and respect cultural diversities for all customers (internal and external) Communicates effectively ith internal and external customers with respect of differences in cultures, values, beliefs, and ages, utilizing interpreters when needed. Performs other duties as assigned

MINIMUM QUALIFICATIONS

3-5 years experience in related field Excellent phone and face-to-face customer service skills Excellent communication skills with attention to details both verbally and in writing Ability to work independently and take initiative in the absence of management Good judgment and problem-solving skills Possess good organization skills and time management Ability to develop and train administration staff new processes to promote efficiency and patient experience

EDUCATION

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