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GM
Great Marsh
Host
Career Insights for Front Office Assistant
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Scorecard
Based on Massachusetts data
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What they do
A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.
$46,758 / year median in Massachusetts
+7% projected growth
Job Description
Overview We are seeking an energetic and personable Host to be the welcoming face of our organization. In this vital role, you will create a positive first impression for visitors, clients, and team members by providing exceptional front desk support and ensuring smooth office operations. Your enthusiasm and organizational skills will help foster a warm, professional environment that reflects our commitment to outstanding customer service and efficient office management. This paid position offers an exciting opportunity to develop your administrative and communication skills while contributing to a dynamic team. Responsibilities Greet visitors warmly and professionally, ensuring they feel welcomed and attended to promptly Manage multi-line phone systems with excellent phone etiquette, directing calls efficiently to the appropriate personnel Handle front desk duties including check-in procedures, visitor badges, and maintaining a tidy reception area Perform clerical tasks such as data entry, filing, proofreading, and word processing using Microsoft Office and Google Workspace tools Support office management activities like calendar management, appointment scheduling, and basic bookkeeping with QuickBooks or similar software Assist with client communication by providing information, answering inquiries, and supporting customer service efforts Maintain organized records of incoming correspondence, appointments, and office supplies to ensure smooth daily operations Requirements Bilingual proficiency is highly preferred to effectively communicate with diverse clients and visitors Demonstrated experience in office management or administrative support roles with strong organizational skills Proficiency in Microsoft Office (Word, Excel), Google Workspace (Docs, Sheets), and general computer literacy Prior experience in front desk operations or customer service roles with excellent phone reception skills and phone etiquette Strong typing speed, data entry accuracy, and attention to detail for proofreading and document management Knowledge of office equipment such as multi-line phone systems, fax machines, and basic bookkeeping tools like QuickBooks Excellent time management skills with the ability to prioritize tasks efficiently in a fast-paced environment Personal assistant or administrative experience that includes calendar management and client communication is a plus Join us as a Host where your positive attitude and organizational prowess will make a meaningful impact every day!