Associate, Box Office

Zeiterion Performing Arts Center Associate, Box Office New Bedford, MA Apply Position Summary Part-time, approx. 24 hours per week. Box office operates Wed-Sat from 12-6pm plus additional hours during shows and other events. This position primarily covers our show night preparations and operating hours, typically occurring between 5pm-9pm. The Box Office Associate will be responsible for supporting the smooth operation of the box office and serves as a key contributor to delivering excellent, consistent, and accessible patron experiences. Working with the direction of the Box Office Manager and with the support of the Box Office Coordinator, this role handles daily ticketing operations and customer service. The Box Office Associate follows established policies, including appropriate cash handling protocol, and may step in to complete small event-related tasks as needed. This role plays a key part in advancing our mission and contributes to a supportive, inclusive, and imaginative work environment. Key Responsibilities Operating the box office, including opening/closing duties, ticket sales (in-person and by phone), order fulfillment, and show-night service delivery Answering patron inquiries, troubleshooting issues, and providing accessible and welcoming customer service Supporting accurate cash handling, reporting, and daily reconciliation during assigned shifts Proficient use of the Z?s ticketing and software systems and pursuing ongoing professional development in this area in response to organizational needs. Other duties as assigned Qualifications Required Welcoming and knowledgeable customer service/patron engagement Attention to detail and follow-through Clear communication skills Proficiency in cash handling and reconciliation Commitment to accessible and equitable service delivery Preferred Prior customer service and cash handling experience Bi-lingual applicants with Spanish, Creole, Portuguese and ASL proficiency What We?re Looking For In addition to relevant experience, we?re looking for a colleague who: Brings a spirit of curiosity, creativity, and openness Communicates with clarity, honesty, and care Thrives in a collaborative, relationship-centered team Shares our commitment to equity, inclusion, and anti-racism Is excited to learn, grow, and imagine new ways forward Active Filters Associate, Box Office New Bedford, MA Clear All Apply