Administrative Assisstant

Administrative Assisstant Monastery Heights West Springfield, MA Job Details Full-time 3 days ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Qualifications Accounts receivable Customer communication Microsoft Excel Long term care experience Microsoft Outlook Handling customer inquiries Filing Executive administrative support Financial management report preparation Mid-level Personnel records management Client invoicing Medical administrative support Financial record maintenance Payment posting in medical billing systems Office management Financial audit support Communication skills

Full Job Description Job Title:

Administrative Assistant Location:

Monastery Heights Senior Living & Memory Care -

West Springfield, MA Employment Type:

Full-Time Position Overview:

Monastery Heights Senior Living & Memory Care is seeking a highly skilled and detail-oriented Administrative Assistant to support all administrative operations. This role is critical to ensure efficient office management, accurate billing, and exceptional service to residents and their families.

Key Responsibilities:

Administrative Support:

Provide high-level administrative support to the Executive Director and leadership team Support front desk operations Maintain resident and employee files and documentation in compliance with Massachusetts assisted living regulations Assist with resident move-ins, move-outs, and transfer processes Manage office supplies

Resident Billing Assistance:

Assist with resident billing processes including monthly rent, level of care charges, and ancillary services as needed Assist in generating and distributing monthly statements and invoices to residents and/or responsible parties Assist with posting payments, track accounts receivable, and follow-up on outstanding balances Communicate with residents and families regarding billing questions, payment plans, and account status as directed Assist with and work collaboratively with corporate accounting and third-party payors as needed Assist and maintain accurate financial records to ensure compliance with company policies Assist with the preparation of financial reports and support audits as requested

Qualifications:

Preferred of 2+ years of administrative and/or billing experience, preferably in healthcare, senior living, or property management Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Excellent organizational and multitasking skills with strong attention to detail Strong written and verbal communication skills Customer-service-oriented approach with professionalism and empathy

What We Offer:

Competitive salary based on experience Health benefits package (health, dental, vision) Paid time off and holidays Supportive and collaborative team environment Opportunity to make a meaningful difference in the lives of seniors and their families