Job Description

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Job Description

Job Description

Join our Team of Employee Owners!

Why work for a company when you can own it?

Cummins-Wagner is seeking a Service Coordinator at our Annapolis Junction MD office location. Cummins-Wagner Company, Inc. is a 100% Employee Owned company and leader in the distribution and service of industrial and mechanical equipment.

Job Title:

Service Coordinator

Department:

Maryland Service

Location:

Annapolis Junction, MD

Reports To:

Service Manager

Job Overview:

The Service Coordinator fulfills a key role in a dynamic work environment including service call reception, quotation preparation, service scheduling & support, order entry, warranty coordination, and various other administrative functions. This position requires a motivated professional with a high degree of computer proficiency and administrative skills, with the technical aptitude to learn and support many aspects of our Service & Repair business. Essential characteristics include excellent customer service skills, teamwork, attention to detail, and the ability to balance priorities and adapt to changing circumstances.

Our most successful

Service Coordinators:

Possess superior communication and organizational skills

Exhibit goal-oriented behaviors and time management principles

Apply extensive attention to detail to all tasks

Exude a customer-focused attitude

Have the ability to resolve problems as they arise

Telephone & email reception for incoming service calls

Possess a High School Diploma, or equivalent

Strong written and verbal communication skills

Experience in a customer service role for mechanical equipment is a plus

• 
  Excellent computer proficiency is required; experience in Microsoft Word, Outlook, Excel, CRM software is preferred
• 
  College degree or administrative experience in a business environment preferred
• 
  Must be able to pass background and reference checks, as well as a drug test
  Scope of responsibility:
  Serve as first point of contact for service customers
  Resolve customer issues and ensure high levels of customer satisfaction
  Communicate with service technicians to ensure that customer needs are met
  Facilitate service workflow from quoting through invoicing
  Process billings, charge-backs, and warranties
  Order parts for preventive maintenance service and repair jobs as required
  Maintain Service filing system
  Complete pre-qualification forms for customers
  Books hotel/motel for technicians as needed
  Assist in schedule and dispatch to optimize technician utilization and workload balancing
  Update and maintain Service calendar
  Perform all other duties as assigned
  Cummins-Wagner Competitive benefits package:
  Employee Stock Ownership Program
  Bonus Program
  Tuition and Certification Fee Assistance
  401k Match
  Flexible Spending Account
  Comprehensive Health Insurance
  Life Insurance
  Short & Long-Term Disability Insurance
  

Our History:

Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee Company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the Company's impressive strength. This commitment to customer service allowed the Company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP

• and sold the Company to their employees in 1985.
  Today, the Company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you!
  
• As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the Company to a degree unmatched by those of our competitors.

ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit www.esopassociation.org.

Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.