Friendly and outgoing
Dedicated to outstanding customer service
Seamless scheduling and reappointment
Exceptional follow-up of hygiene recall
Exceptional at keeping the schedule productive
Organized & Good at Multi-tasking
Team Player
Excellent communicator
Honest
Compassionate
Helpful with every other area of the office

Summary:

The Front Office Coordinator is responsible for customer service and helping coordinate a smooth, timely patient experience with scheduling, comfort, and payments.

Essential Duties and Responsibilities:

Patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting
Promoting excellent customer service by all levels of the staff
Executes all filing and organizational systems for the practice
Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
Support business goals by utilizing schedules effectively and supporting the practice revenue objectives.
Follow and demonstrate commitment to Capital Dental policies, professional expectations, clinical service excellence, and outstanding patient service.
Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or

Experience:

Knowledge of business and accounting processes usually obtained from an Associates or Bachelor's degree in Business Administration, Accounting, or Health Care Administration.

Experience may substitute for education.

Knowledge, Skills, and Abilities Required:

Knowledge and experience in all aspects of billing.
Knowledge of regulations related to Medicaid(MCNA), and commercial insurance.
Strong customer service skills
Skill in using healthcare software and computer systems
Knowledge of maintaining supplies and equipment for the medical setting.
Multitasking skills
Problem-solving skills
Professional communication and presentation skills, including face to face, email, telephone, and video conference.
Knowledge of continuous process improvement concepts and practices
Ability to communicate professionally with dentists, hygienists, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen.

What you get Support of our office manager to train you in all aspects of patient management, scheduling, and phone skills Welcomed into a supportive community of like minded team members Celebrating wins with a team Personal and professional growth Respect from our community of patients

Pay:

$18.00 - $22.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

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Front Office Coordinator