Provides initial, ongoing, and follow-up training to Patient Service Representatives under the direction of the Front Office Supervisor. Provides ongoing coaching and support to Patient Service Representatives and identifies opportunities for additional training and development. Serves as a resource for Patient Service Representatives, assisting with questions, workflow issues, and front-office processes. Supports the rollout and implementation of new processes, procedures, and workflow changes for Patient Service Representatives at the direction of the Front Office Supervisor. Monitors Patient Service Representative training materials and updates them as needed to ensure accuracy. Monitors adherence to established front-office workflows and procedures and communicates opportunities for process improvement to the Front Office Supervisor. Performs Patient Service Representative duties when not actively engaged in training or Team Lead responsibilities. Monitors supply inventory across front-office areas and ensures supplies are adequately stocked as needed. Audits front-office cash boxes monthly and reports discrepancies in accordance with established procedures. Identifies and communicates performance or disciplinary concerns to the Front Office Supervisor for appropriate follow-up. Conforms with and abides by all regulations, policies, work practices and instructions. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.