Roles To provide support to the Finance & Accounting Services Office on billing and cash receipting. Responsible for advising students and parents on financial matters, while working closely with the Financial Aid staff. Providing quality customer service in person, by phone, email, and/or mail. Responsibilities Support and understand Northwood's Code of Ethics, Values, and Outcomes Answer phone and respond to emails with courtesy and accuracy Greet and assist internal and external customers that visit the office Accurately receipt in check, cash, and wire payments Produce and send monthly student account statements by mail and/or email Update student addresses in Colleague as changes are received, and according to USPS standards Print student and employee ID cards as needed Add employee and/or student meals to ID cards as needed Post miscellaneous charges/credits to student accounts (ex. Housing fines) Generate reports to verify accuracy of charges Enter billing codes and generate reports to verify accuracy Third-party billing (military and corporate) Applying University of the Aftermarket and SAP manual tuition charges as needed Working with the Financial Aid office to run process to apply scholarships and loans to student accounts Reviewing student accounts for accuracy and generating student refunds weekly Setting up and monitoring student payment plans Scanning checks to the bank daily Participate in new student orientations Qualifications Have exceptional customer service skills Have a thorough working knowledge of Microsoft Office Able to learn various software applications easily Have an understanding of accounting and other business processes Have an understanding of student accounts receivable processes Colleague experience preferred, but not required Expectations Provide excellent customer care to both internal and external customers Effectively collaborate with key departments Complete tasks timely and accurately Be detail-oriented Be willing to take on new tasks Work well independently and as part of a team Maintain professionalism and confidentiality Accurately input data into Colleague Demonstrate problem-solving skills Collaborate and cross-train with department colleagues Be able to multi-task and handle interruptions well Northwood University stands apart in higher education with a philosophy grounded in The Northwood Idea — emphasizing freedom, free enterprise, personal responsibility, and limited government. We seek individuals who are both accomplished in their professions and inspired by the power of enterprise to improve lives. The ideal candidate will feel a strong alignment with Northwood's mission and values, embracing a culture of academic excellence, accountability, and earned success. Applicants are encouraged to learn more about The Northwood Idea philosophy and outcomes at https://www.northwood.edu/about/