Clerical Float Job Type:

Full-Time /

Non-Exempt Job Schedule:

Monday - Friday, with the possibility of a weekend shift as needed

Job Location:

Muskegon, MI Hackley Community Care is seeking a reliable, adaptable, and customer-focused Clerical Float to join our team. Under the supervision of the Patient Access Manager and/or Site Manager, this role provides flexible administrative support across multiple departments and locations to ensure smooth daily operations.

Benefits and Perks:

Paid holidays Paid time off Quarterly bonus Retirement plan Medical, dental, vision, and other insurances Vendor discounts

Position Summary:

The Clerical Float is a versatile team member who supports a variety of administrative functions, including medical, dental, and school reception; mail courier services; switchboard operations; medical records; and patient coordination. This role requires flexibility, strong organizational skills, and the ability to multitask in a fast-paced healthcare environment.

Job Responsibilities:

Reception (Medical, Dental, School-Based Health): Greet and assist patients in a professional and welcoming manner Schedule appointments and manage calendars Collect and update patient demographic and insurance information Verify insurance and collect copays and patient balances Manage patient check-in and check-out processes

Mail Courier:

Distribute internal and external mail and packages between locations

Switchboard:

Operate the main phone line, directing calls and assisting with inquiries Manage incoming faxes and general communications

Medical Records:

Maintain and organize patient records Ensure accuracy, confidentiality, and compliance with regulations

Patient Coordination:

Assist new patients with registration and onboarding Provide information and support to ensure access to services

Job Qualifications:

High school diploma or equivalent required One year of medical office or medical records experience or training within the past five years preferred

Skills & Abilities:

Strong interpersonal and professional communication skills Excellent organizational skills and attention to detail High level of accuracy in work Basic computer proficiency Ability to adapt and multitask in a dynamic environment Strong teamwork skills with the ability to build positive working relationships Excellent customer service skills Self-motivated with the ability to work independently Ability to travel between multiple facility locations as needed