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HI
Holiday Inn Express & Suites Waterford
Front Desk Agent
Career Insights for Front Office Assistant
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Based on Michigan data
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What they do
A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.
$37,610 / year median in Michigan
+5% projected growth
Job Description
Overview We are seeking a dynamic and friendly Front Desk Agent to be the welcoming face of our organization. In this vital role, you will create a positive first impression for visitors and clients while efficiently managing front desk operations. Your energetic approach and exceptional organizational skills will ensure smooth daily activities, foster excellent customer service, and support office management functions. This paid position offers an exciting opportunity to develop your administrative talents within a professional environment that values enthusiasm, efficiency, and clear communication. Duties Greet visitors, clients, and vendors with a warm, professional demeanor, ensuring they feel valued and attended to promptly Manage multi-line phone systems to answer inquiries, direct calls accurately, and provide exceptional customer support Handle data entry tasks with precision using productivity software such as Microsoft Office, spreadsheets, and word processing tools Maintain organized filing systems, update records regularly, and ensure confidentiality of sensitive information Support office management by coordinating calendar appointments, scheduling meetings, and managing time-sensitive tasks Assist with clerical duties including proofreading documents, preparing correspondence, and maintaining office supplies Utilize technical proficiency in computer literacy to troubleshoot basic office equipment and improve workflow efficiency Experience Proven clerical or administrative experience in an office setting with strong customer service skills Familiarity with office management software such as Microsoft Office Suite (Word, Excel, Outlook) and QuickBooks for financial tasks Experience handling multi-line phone systems and demonstrating excellent phone etiquette Bilingual abilities are highly desirable to serve diverse client needs effectively Demonstrated organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment Strong typing skills with attention to detail for data entry, proofreading, and document preparation Previous experience in personal assistant roles or calendar management is a plus Join us as a Front Desk Agent to be the friendly face that keeps our organization running smoothly! Your enthusiasm and professionalism will make a lasting impact on everyone who walks through our doors.