An Administrative Clerk or Coordinator performs administrative work in an office. Coordinates work to support an office team. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails. May manage office staff expenses, supplies or schedules.
$23.56 - $35.34, with hiring rate anticipated to be up to $24.76 DOQ The City of O'Fallon is seeking a customer‑focused and detail‑oriented Citizens First Specialist to support our Citizens First operations and provide administrative assistance across multiple City departments. This position plays a crucial role in ensuring positive experiences for residents and efficient internal operations citywide. Major Duties Answer the City's main telephone line and respond to questions or direct calls as appropriate. Provide front-desk services at City Hall including providing information on City services, assisting with citizen concerns/complaints and monitoring work order progress in GovQA computer system to ensure resolution, issuing visitor passes, monitoring security cameras, scheduling meetings, coordinating pool car usage, and accepting mailed packages. Provide ongoing administrative support to the Human Resources Department/Volunteer Services and the Communications Department, such as: assisting with creating, filing and maintaining confidential employe personnel, training and health files; entering new hire data into Munis (Finance computer system), UKG (Human Resources computer system), and CodeRed (emergency notification computer system), and managing related paperwork; preparation of new hire orientation packets and handbooks; reserving pavilions/rooms for volunteer events and processing volunteer background checks; and purchasing card processing, inputting accounts payable entries into Munis, ordering supplies, obtaining select bids/quotes, and assisting with budget preparation. Support other departments with occasional special projects such as mass mailings and the annual utility tax rebate program. Perform other related duties as assigned. Knowledge & Skills Required Strong public interaction skills and a customer-focused mindset. Proficiency with computers, including the Microsoft Office Suite and job-related software, and the ability to quickly learn new systems. Working knowledge of modern office practices, including basic mathematic, accounts payable and budgeting skills. Skill in decision‑making and problem‑solving, Orientation to details and accurate data entry. Ability to prepare clear and concise reports. Strong written and verbal communication skills. Complexity & Scope of Work Work involves detailed administrative tasks, customer service duties, and frequent interruptions. Occasional difficult customer interactions and the need for accuracy contribute to job complexity. Position handles highly confidential employee information that must be protected at all times. Successful performance ensures efficient City operations and quality services to residents. Minimum Qualifications Excellent communication skills. Strong computer skills with proficiency in Microsoft Office and related databases. Ability to maintain absolute confidentiality. Ability to read, write, and perform basic math at a level associated with high school completion. Two years of experience in a similar role or equivalent internship/apprenticeship experience. Benefits The City of O'Fallon offers a comprehensive, employee‑focused benefits package including: Medical, Dental, Vision; employer‑paid Accident and Life Insurance Optional HSA with employer contributions; FSAs; optional Pet Insurance Wellness incentives and onsite fitness facilities Discounted Renaud Center membership Employee Assistance Program and Identity Theft Protection 3 weeks vacation for new hires; 11 holidays; 1 personal holiday; sick leave; extended illness leave Missouri
LAGERS L
‑6 Pension Plan and 457(b) retirement plans Tuition reimbursement Designated Zen and lactation rooms at select facilities
