About the

Role:

We are seeking a Resident Services Coordinator to serve as a helpful point of contact for residents and support the community's day-to-day administrative operations. You will respond to questions, coordinate service requests, communicate updates, and work with property management and maintenance personnel to resolve concerns. The role focuses on respectful, reliable service while supporting residents' independence and privacy.

Responsibilities:

Welcome residents, visitors, and prospective residents professionally. Respond to routine questions about community procedures, amenities, and available property services. Receive, document, and route maintenance requests to the appropriate team member. Track outstanding requests and provide updates without promising unconfirmed completion times. Coordinate access for approved maintenance visits in accordance with notice and consent procedures. Prepare and distribute approved community notices and service updates. Assist with move-in orientation, including contact information, service-request procedures, and use of shared amenities. Support scheduling and administrative arrangements for resident-led activities when assigned. Maintain accurate contact records, request logs, and correspondence. Refer lease, payment, accommodation, and policy questions to the authorized manager when appropriate. Handle complaints calmly, document relevant details, and escalate unresolved concerns. Protect resident information and follow applicable privacy and fair housing procedures. Report observed property hazards and follow established emergency escalation procedures. Assist the community manager with related administrative tasks.

Qualifications:

Experience in customer service, residential property administration, hospitality, or a similar people-facing role. Clear verbal and written communication skills. Strong organization, attention to detail, and follow-through. Ability to manage several requests while remaining patient and professional. Comfort using email, spreadsheets, calendars, and service-request or property-management systems. Ability to handle sensitive information discreetly. Sound judgment about when to resolve a routine issue and when to involve management. A respectful approach to working with people of different backgrounds and needs.

Pay:

$19.00 - $23.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Paid time off Referral program Vision insurance

Work Location:

In person