Development Services: Administrative Assistant

Knowledge, Skills, and Abilities General knowledge of office and clerical skills. Familiarity of and/or a willingness to learn ordinances related to the Land Development Code and Ordinances, A strong work ethic, initiative, dependability, professionalism and desire to work with a broad spectrum of tasks in a fast-paced work environment are vital traits Be able to provide excellent customer service when working with the public. Excellent writing skills necessary (reports and letters) - including proper grammar, spelling, and use of English in speaking and writing. General math skills, ability to read maps, construction plans and ability to think critically Organized and able to maintain a neat and professional workspace, including digital space
Skilled with standard office computer software, permitting software preferred. Special Requirements Ability to work well in a team environment and build good working relationships with City staff. Ability to make decisions within specified time limits and meet specified required deadlines. Ability to communicate effectively and calmly with residents, developers, and elected and appointed officials, maintaining composure in heated situations. Ability to maintain confidentiality and work independently. Willingness to follow department and City policies and procedures. Purpose of Position The primary role of this position is to provide administrative support to the Development Services Department through the answering of phones, attending too and coordinating the needs of citizens and staff. The immediate supervisor for this position is the Administrator of Development Services Department for the City of Oxford. Essential Functions Provide administrative support which includes answering telephones, assisting walk-in customers and guiding all to the appropriate person or answer. Serve as the initial point of contact for citizens to the department and address customer questions and complaints as appropriate. Receive payments and create invoices for plans and permits of new and existing developments and properties. Assist with managing the day-to-day operations of the department including coordination with multiple City departments. Responsible for any other duties necessary for the efficient operation and well-being of the department.
Prepare written correspondence as directed . Additional Functions Assist citizens and contractors with the online permitting process. Preparation of invoice reports, staff reports, and other documents Assist staff in preparation of documents for Commission and Board meetings Provide other assistance as required to Department Staff for special projects. Perform other duties as assigned.