Service Clerk

Service Clerk

CADILLAC OF JACKSON LLC

Ridgeland, MS Job Details Full-time $17 an hour 18 hours ago Qualifications High school diploma or GED Full Job Description The Service Clerk is responsible for providing administrative and clerical support to the service department. This role plays a key part in ensuring smooth daily operations, maintaining accurate service records, assisting with customer service, and supporting service advisors and technicians as needed.

Key Responsibilities:

Greet customers and assist them with check-in/check-out for service appointments. Schedule service appointments and update customer records in the system. Open and close repair orders (ROs) accurately and efficiently. Maintain organized and up-to-date service files and documentation. Handle phone calls, respond to inquiries, and route messages as needed. Prepare and process warranty claims and internal repair orders. Assist service advisors and technicians with paperwork and parts requests. Maintain inventory of office supplies and reorder when necessary. Ensure service department cleanliness and organization (waiting area, counters, etc.). Handle customer payments and invoicing for completed services. Follow dealership and manufacturer compliance procedures.

Qualifications:

High school diploma or equivalent (required). Previous clerical or customer service experience (automotive dealership experience preferred). Strong attention to detail and organizational skills. Excellent verbal and written communication skills. Proficient with Microsoft Office and dealership management software (CDK, Reynolds & Reynolds, etc.). Ability to work in a fast-paced environment and multitask effectively. Friendly, professional, and team-oriented attitude.

Work Environment:

Office setting within the dealership's service department. Requires standing, walking and sitting for extended periods. Saturday shifts are required