Office Manager / Sales & Operations Coordinator This is a year round position. Custom Tiny Homes of Montana - Kalispell, MT Monday-Friday | 10:00 AM-5:00 PM | Approximately 35 hours/week. Custom Tiny Homes of Montana is looking for a highly organized, personable, and dependable Office Manager / Sales & Operations Coordinator to join our team. We are a growing tiny-home dealership specializing in custom park model RVs and manufactured homes ranging from approximately 400 to 1,200 square feet. Our customers come to us to design and customize their homes, and there are a lot of moving pieces from the first inquiry through design, financing, construction, delivery, setup, and warranty. We are looking for someone who genuinely enjoys working with people but is also extremely organized behind the scenes. The ideal person is a quick learner, takes initiative, calm under pressure, friendly, professional, and able to manage several different projects at the same time without becoming overwhelmed. This person will communicate regularly with customers, our builder, contractors, lenders, delivery companies, and other members of our team. Strong written and verbal communication skills are important.

Responsibilities include:

Greeting customers and assisting with showroom traffic Answering phones, emails, and customer inquiries Following up with prospective and current customers Helping customers through the home-ordering process Keeping customer files, orders, timelines, and paperwork organized Tracking multiple homes that may all be at different stages of the process Communicating with our manufacturer regarding floor plans, changes, orders, and production Coordinating with contractors, delivery companies, lenders, and customers Assisting with warranty requests and keeping warranty items organized until completion Preparing and organizing documents for signatures Maintaining Google Drive files and folders Working regularly in Google Docs and Google Sheets Updating spreadsheets, customer lists, schedules, and internal tracking systems Following up on outstanding items without needing to be reminded Helping ensure customers receive timely communication and excellent service Assisting the owner and team with day-to-day dealership operations We are looking for someone who: Is extremely organized Is a strong multitasker Learns new processes quickly Doesn't become easily overwhelmed when several things are happening at once Has a positive attitude/ flexible Is warm, friendly, and enjoys talking with customers Communicates clearly and professionally Is comfortable following up with people Pays close attention to details Takes initiative instead of waiting to be told every next step Can prioritize what needs to be handled first Is dependable and consistent Is comfortable using computers and learning new software Has experience with Google Docs and Google Sheets Can write professional emails Is willing to ask questions when something is unclear rather than guessing Can work independently while also being part of a small team This position would be a great fit for someone who: Likes having a variety of responsibilities, enjoys helping customers, loves keeping things organized, and gets satisfaction from making sure nothing falls through the cracks. Experience in office management, real estate, construction, manufactured housing, RV sales, project coordination, customer service, or administrative management would be helpful but is not required. We are willing to train the right person who is organized, motivated, and eager to learn.

Schedule:

Monday through Friday10:00 AM-5:00 PM; and once a month willing to swap a week day for one Saturday 10-3pm. Pay starts at $24/ hour One week of PTO / year. Starts accruing at hire day with ability to use after 6 months employment.

Email resume to:

sallyann.shaver@gmail.com Approximately 35 hours per week

Pay:

From $24.00 per hour Expected hours: 35.0 per week

Benefits:

Paid time off

Work Location:

In person