About Us:

Eastern Therapy is a thriving outpatient physical, occupational and speech therapy private practice dedicated to providing compassionate and high-quality care. As we grow, we're looking for a friendly and detail-oriented Intake & Front Desk Administrative Assistant to join our team and support a smooth and welcoming experience for all our patients. Join a team where your passion for helping others is backed by a strong foundation.

We offer:

A culture of support, where your work is respected and your time is valued. Processes that let you focus on what you do best. Ongoing opportunities for development and growth. A place where your voice matters, and collaboration is more than a buzzword.

Recognized excellence:

Voted Best of the Cape Fear 2025 and 2026 by

WECT and WWAY Viewers' Choice:

This Is the Place for 2025 and 2026

Job Summary:

The Intake & Front Desk Administrative Assistant is responsible for managing new patient inquiries, handling intake paperwork, verifying insurance, and assisting with daily front desk tasks such as patient check-in/out and payment collection. You'll be the first point of contact for many clients, so strong communication and organizational skills are a must.

Key Responsibilities:

Intake Coordination:

Answer phone calls and emails Explain services and gather initial patient information Verify insurance eligibility and benefits Schedule initial appointments based on provider availability Send, track, and follow up on intake paperwork Maintain accurate and up-to-date patient records

Front Desk Support:

Greet and check in/out patients as needed Collect payments and issue receipts Support the Office Manager during busy times or absences Maintain a tidy and welcoming front desk area

Administrative Support:

Upload and file documents into the EHR system Manage appointment reminders, cancellations, and reschedules Assist with light data tracking and reporting Coordinate with clinical staff regarding new patient needs

Qualifications:

High school diploma or equivalent required; associate's degree preferred 1+ years of administrative or front desk experience in a healthcare or related setting Strong communication and organizational skills Ability to manage multiple tasks with attention to detail Proficiency with basic office software; experience with EHRs a plus Friendly, patient, and professional demeanor How to

Apply:

Submit your resume and a brief cover letter explaining why you're a great fit for this role.

Pay:

$15.00 - $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Referral program Vision insurance

Work Location:

In person