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SH
SNF Healthcare
Verbal Consent Caller/ Office Assistant
Entry-Level JobVerifiedNo experience needed
Career Insights for Office / Administrative Assistant (General)
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Scorecard
Based on New Jersey data
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What they do
An Office or Administrative Assistant performs administrative work in an office. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails, routes mail and maintains calendars and schedules.
$46,218 / year median in New Jersey
-7% projected decline
Job Description
We are seeking a reliable, professional, organized, and tech-savvy Office Assistant to join our team. The primary responsibility of this position is making outbound calls to patients and/or their authorized representatives to obtain verbal consent for healthcare services. This position will also assist with a variety of administrative and computer-based office tasks. Responsibilities Make outbound calls to obtain verbal consent Communicate professionally with patients, family members, and authorized representatives Accurately document verbal consents and call outcomes Follow up on unanswered calls and outstanding consent requests Enter and update information in multiple computer systems Scan, upload, download, rename, and organize electronic documents Review records for accuracy and completeness Assist with spreadsheets, reports, emails, and other administrative tasks Navigate multiple programs and browser tabs efficiently Maintain patient confidentiality and follow HIPAA requirements Assist management with additional office tasks as needed Qualifications Must be tech-savvy and comfortable learning new computer programs Strong computer and data-entry skills Proficient with Microsoft Word, Excel, email, and web-based applications Able to navigate multiple computer systems efficiently Comfortable troubleshooting basic computer or software issues Strong phone and communication skills Professional and friendly telephone manner Comfortable making a high volume of outbound calls Excellent attention to detail and organizational skills Able to multitask and switch between different tasks throughout the day Dependable, motivated, and able to work independently Able to learn new processes and systems quickly Previous medical office, healthcare, administrative, or call-center experience is a plus.