Administrative Assistant Wayves Service Experience LLC Oradell, NJ Job Details Full-time $25.02 - $30.13 an hour 17 hours ago Qualifications Customer relationship building Email customer support Phone communication In-person customer service Pool maintenance Filing Administrative experience QuickBooks Productivity software Office management Office phone management Full Job Description About Us Wayves is a growing pool care and service company dedicated to keeping our clients' backyard oases pristine and running smoothly. Behind every great field technician is a highly organized front office. We are currently looking for a sharp, reliable Administrative Assistant who brings a unique blend of office administrative skills and familiarity with the pool service industry to help manage our daily operations.

Responsibilities Customer Support & Scheduling:

Answer incoming client calls and emails, answer basic pool care questions, and schedule weekly maintenance routes or one-time repair jobs.

Dispatch Coordination:

Work closely with route managers to optimize field tech schedules and handle urgent or weather-related route changes.

Billing & Invoicing:

Generate invoices for completed service visits, process payments, and follow up on outstanding accounts using our industry software.

Inventory & Parts Tracking:

Help log equipment parts ordered by technicians and match them to client work orders.

General Administration:

Maintain digital and physical files, track technician hours for payroll, and assist management with daily operational tasks. What We're Looking For (Requirements)

Office Experience:

Minimum of 1-2 years of administrative, receptionist, or office coordination experience.

Pool Industry Familiarity:

Prior experience working in the front office of a pool company, or hands-on experience in pool maintenance, is highly preferred. (You know what a skimmer, pump, filter, or green-to-blue treatment means).

Software Skills:

Proficiency with MS Office (Word, Excel) and standard email. Experience with pool industry routing/billing software (e.g., Jobber, PoolTrackr, Skimmer, or QuickBooks) is a massive plus.

Communication:

Exceptional phone etiquette and customer service skills—you can turn a frustrated customer into a loyal one.

Organization:

The ability to multi-task in a fast-paced environment, especially during the hectic peak summer season.

Schedule:

Monday to

Friday Pay:

$25.02 - $30.13 per hour

Work Location:

In person