Office Assistant 2, SG-09

Location:

One Commerce Plaza, Albany Business Unit:

Consumer Assistant Unit Negotiating Unit:

Civil Service Employees Association (CSEA) Please note that a change in negotiating unit may affect your salary, insurance and other benefits.

Salary:

$44,560- $54,773

Appointment Status:

Permanent The New York State Department of Financial Services seeks to build an equitable, transparent, and resilient financial system that benefits individuals and supports business. Through engagement, data-driven regulation and policy, and operational excellence, the Department and its employees are responsible for empowering consumers and protecting them from financial harm; ensuring the health of the entities we regulate; driving economic growth in New York through responsible innovation; and preserving the stability of the global financial system. The Department of Financial Services is seeking candidates for Office Assistant 2, SG-09 positions in the Consumer Assistance Unit. Duties include, but are not limited to, the following:

• Manages all incoming complaint and external appeal mail to ensure timely processing of correspondence. This includes scanning, setting up files, coding, handling responses, reviewing complaint and appeal documents to determine proper handling for workflow processing; and tracking incoming certified, overnight, and priority mail;
• Manages outgoing daily correspondence to ensure timely notification regarding complaint and external appeal outcomes;
• Creates referral letters to other regulatory agencies and forwards correspondence;
• Acts as a liaison with regulated companies. This includes updating complaints where appropriate, sending correspondence and following up on overdue complaint responses;
• Makes recommendations to clerical processes regarding efficiency and process improvement;
• Resolves complaint workflow issues and errors; and
• Completes other duties as needed.

Appointment Method:

List Appointment:

Candidates must be reachable on the Civil Service eligible list for 38-687010.

Transfer:

Candidates must have one year of permanent competitive service in a title eligible for transfer via Section 70.1 of the Civil Service Law. Information regarding transfer eligibility may be available on the Civil Service Career Mobility Office website. Please note that under Civil Service Law, an employee cannot have two consecutive upward 70.1 or 52.6 transfers without an intervening eligible list appointment if such transfers would exceed two salary grades.

Minimum Qualifications:

One year of clerical experience.

Promotion:

One year as an Office Assistant 1; or one year of permanent service in a clerical or keyboarding title allocated to Grade 6 or higher.

NY HELPS

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the

NY HELPS

Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply (see minimum qualifications above). At this time, agencies may recruit and hire employees by making permanent non-competitive appointments. At a future date (within one year of appointment), it is expected employees hired under

NY HELPS

will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a

NY HELPS

title, employees may take part in any promotion examination for which they are qualified.

To Apply:

Interested qualified candidates must submit a resume and letter of interest no later than September 17, 2026 to the email address listed below. Please include the Box # (Box OA2-CAU) in the subject line of your email to ensure receipt of your application. Email submissions are preferred. Please be advised that the New York State Department of Financial Services does not offer sponsorship for employment visas. Gregory Marsh Box OA2-CAU New York State Department of Financial Services Office of Human Resources Management One Commerce Plaza, Suite 301 Albany, NY 12257

Email:

Recruitment@dfs.ny.gov

Fax:

(518) 402-5071 All candidates that apply may not be scheduled for an interview. Public Service Loan Forgiveness Employment with New York State qualifies an individual for Public Service Loan Forgiveness (PSLF). This program forgives the remaining balance on any Direct Student Loans after you have made 120 qualifying monthly payments while working full- time for a U.S. federal, state, local, or tribal government or not-for-profit organization. To learn more about the program and whether you would qualify, please visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

AMERICANS WITH DISABILITIES ACT

REASONABLE

ACCOMMODATIONS

Under the Americans with Disabilities Act (ADA), the Department of Financial Services is required to provide reasonable accommodation for known physical or mental limitations of an otherwise qualified applicant with a disability if an accommodation would enable the applicant to perform the essential functions of the job. If the accommodation would constitute an undue hardship on the operations of the agency, the agency is not required to provide it. All people with disabilities are encouraged to apply to all jobs for which they meet the minimum qualifications.