Office Assistant

About Us:

We are a family-owned business who has been in the water treatment field for over 25 years. We have built our reputation on customer service, which is paramount in the home services field. We believe in providing customized water filtration solutions and using the most up to date technologies available to improve our customers' experience. We are constantly expanding, innovating, and adding services to our portfolio.

Job Description:

We are seeking a full-time office assistant to help with our day-to-day operations. This is a Monday-Friday 9-5 PM in-person position. The ideal candidate needs to be comfortable on a phone and a computer, have high energy and attention to detail. Our business runs on a specific Customer Relationship Management (CRM) software that we will train you how to use. Multitasking abilities are a must! We are often setting appointments for service and sales while juggling several tasks at once. Reliability, organization, and being able to follow direction / take feedback constructively is very important. Typical tasks include, but are not limited to:

• Scheduling service appointments directly with customers via phone, email, or office text line
• Following up with customers regarding estimates and future appointments
• Building sales / service invoices
• Managing and updating both physical and digital customer records
• Collecting credit card payments

Qualifications:

• Strong multi-tasker and able to work in a dynamic environment
• Excellent verbal and written communication skills, especially phone manners
• Good organizational skills and attention to detail
• Computer literacy and comfort working with Windows / Microsoft Office programs
• Experience working in a CRM is a big plus
• Reliable schedule and transportation
• Previous experience in an administrative or customer service role is preferred, but not required

Benefits:

• Paid vacation days
• Health insurance available with employer assistance
• 401k with employer contributions
• Compensation based on experience

Pay:

$22.00

• $30.

00 per hour

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Work Location:

In person