Senior Director, Program Administration Primary Care Network (URMC)

About the Primary Care Network The Primary Care Network (PCN) serves more than 260,000 patients across 40+ practices spanning six counties, supported by 185 physicians and nearly 100 APPs. With a growing virtual care presence, our vision is to be the preferred primary care system for patients, clinicians, and staff. About the Role The Senior Director, Program Administration is a key executive leader responsible for driving the operational, financial, and strategic success of the Primary Care Network across Strong Memorial Hospital, Highland Hospital, and the Medical Faculty Group. Partnering closely with the PCN Director and Executive Leadership Team, this role plays a critical part in advancing patient health and wellness through high-quality, accessible, and equitable care. You will help lead initiatives aligned with the quintuple aim: improving population health, enhancing patient experience, reducing costs, supporting clinician well-being, and advancing health equity. What You'll Do Executive Leadership & Operations Serve as the senior administrative leader for PCN operations, finance, and program administration Oversee performance across 40+ practice locations, ensuring excellence in access, patient flow, satisfaction, and regulatory compliance Lead and develop a large, complex organization, with oversight of ~400 administrative staff and senior leaders across operations, finance, and analytics Act as a key member of the Executive Leadership Team, contributing to enterprise-wide decision-making Financial Strategy & Performance Direct all financial operations, including capital and operating budgets, revenue cycle management, and compensation planning for physicians and APPs Drive financial performance across multiple entities through data-informed decision-making and strong fiscal stewardship Oversee development of business plans for program growth, expansions, and new investments Present financial and operational performance to senior executives and governing committees Ensure accurate, timely financial reporting aligned with institutional standards Strategy, Growth & Innovation Lead development and execution of 1-5 year strategic plans aligned with broader organizational priorities Identify growth opportunities through market analysis and emerging healthcare trends Evaluate and lead practice acquisitions from initial assessment through implementation Champion innovation across care delivery, operations, and patient engagement Data & Decision Support Oversee advanced analytics capabilities, including modeling, forecasting, and performance dashboards Translate complex data into actionable insights to support executive decision-making Establish and monitor key performance indicators across financial, operational, and clinical domains Value-Based Care & Population Health Lead the PCN's value-based care strategy in partnership with clinical leadership Optimize performance across risk-based contracts and population health initiatives Align efforts with enterprise-wide strategies, including ACO and alternative payment models Leverage data to identify high-risk populations, improve outcomes, and reduce total cost of care People, Culture & Organizational Development Co-lead organizational development initiatives, including workforce planning, engagement, and culture-building Partner with HR on recruitment, retention, succession planning, and employee relations Foster a collaborative, high-performing environment that supports professional growth and accountability Support clinician recruitment and long-term workforce planning through data-driven forecasting What You Bring Master's degree in Health Administration, Business Administration, or related field 8+ years of progressive leadership experience in healthcare operations, with a strong focus on finance and clinical program management Experience in large, complex health systems or academic medical centers preferred Demonstrated success managing complex financial structures and driving organizational performance Key Strengths for Success Strategic thinker with the ability to execute at scale Strong financial and operational acumen Exceptional leadership and team development skills Advanced problem-solving and decision-making capabilities Effective communicator with the ability to influence across all levels Commitment to continuous improvement and innovation