Position Summary The Welcome Coordinator serves as the first point of contact for all visitors, callers, and general inquiries, ensuring a professional, welcoming, and efficient front desk experience. This role is critical to the day-to-day operations of the organization, providing administrative and customer-facing support that allows program and leadership staff to focus on mission-critical work. The Welcome Coordinator manages reception duties, supports adoption-related administrative processes, and maintains a clean, organized, and welcoming public environment. Key Responsibilities Front Desk & Guest Experience

• Serve as the primary point of contact for all visitors, providing a warm, professional welcome
• Answer and direct incoming phone calls in a timely and courteous manner
• Monitor and respond to general inquiry emails or route appropriately
• Provide accurate information about services, programs, and procedures
• Manage lobby flow and ensure visitors are assisted efficiently Administrative & Operational Support
• Assist with adoption paperwork, ensuring completeness and accuracy
• Support scheduling, document management, and general administrative tasks
• Maintain organized records and assist with data entry as needed
• Coordinate communication between departments when front-facing needs arise
• Provide basic troubleshooting and support for common visitor or client needs Facility & Environment Oversight
• Maintain the cleanliness, organization, and presentation of the reception and public areas
• Monitor supply levels (forms, brochures, office supplies) and restock as needed/support inventory management
• Identify and communicate facility or maintenance issues to appropriate staff
• Assist with tracking non-monetary donations
• Ensure the front desk area reflects a professional and welcoming environment at all times Cross-Functional Support
• Assist staff with overflow administrative tasks as capacity allows
• Support volunteer coordination at the front desk when applicable
• Step in to support events, high-traffic periods, or special initiatives Qualifications Required
• High school diploma or equivalent
• 1-3 years of experience in a customer service, administrative, or receptionist role
• Strong interpersonal and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Basic proficiency with email, phone systems, and standard office software Preferred
• Experience in a nonprofit, shelter, or human services environment
• Familiarity with adoption processes or client intake systems
• Experience with CRM or database systems Core Competencies

Customer Service Orientation:

Creates a positive, welcoming experience for all visitors

• Organization & Attention to

Detail:

Ensures accuracy in paperwork and administrative tasks

Communication:

Clear, professional verbal and written communication

Reliability:

Consistent, dependable presence at the front desk

Adaptability:

Able to shift priorities based on daily operational needs Work Environment & Schedule

• Primarily based at the front desk/reception area
• Requires extended periods of sitting, standing, and interacting with the public
• May include occasional evening or weekend hours depending on organizational needs

Pay:

$17.00 per hour

Work Location:

In person