Job Title:

Administrative Assistant Groovy Plants Ranch exists to be a plant oasis full of botanical oddities for everyone to experience. We want all who visit to feel welcomed, comfortable asking questions, and to enjoy their time here. GPR is more than a store; it is an imaginative plant experience. We provide plants in all categories that are both expected favorites and hard to find or unusual. Groovyplantsranch.com exists to translate the GPR experience online and provide high quality plants to customers in all 50 states. About the Role This role is responsible for being our Groovy ambassador across all communication channels. The Communications Specialist will manage our incoming communications and Guest correspondence across email, social media, and incoming phone calls, ensuring a consistent, vibrant, and authentic Groovy voice that resonates with our Guests. The Communications Specialist will take operational ownership of our communication pipelines—from promptly answering customer inquiries to managing ongoing online interactions and monitoring calls. The ideal candidate will seamlessly balance a friendly, empathetic, and service base structure with an organized approach to handle high-volume inquiries and meet daily communication goals. Why you'll love working here Competitive wages - 19-25/hr based on experience The chance to be surrounded by beauty and plants every day Opportunities to learn, grow, and thrive in a truly Groovy environment What We're looking for We are seeking a highly articulate, organized, and Guest service driven individual who has a passion for community engagement.

The right candidate will:

Possess strong, proven experience in digital correspondence , professional writing, and customer communication. Be highly proficient in modern email platforms and social media messaging tools Have a deep understanding of customer experience, showing a patient, welcoming, and knowledgeable tone under pressure. Thrive in a f ast-paced, high-energy environment with strong attention to detail and excellent spelling/grammar. Be able to problem solve and come up with creative solutions to ensure a great Guest experience Have experience managing multiple active communication queues simultaneously with a track record of meeting response-time goals. What you'll do Email Correspondence Manage the central GPR inbox, providing prompt, thorough, and warm responses to plant care inquiries, order statuses, and vendor reach-outs. Draft clear, professional email communications and templates to optimize response efficiency while maintaining a personalized feel. Coordinate with fulfillment and ranch teams to resolve customer concerns and communicate accurate updates via email. Social Media Correspondence Monitor community comments, direct messages, and mentions across all core social media platforms daily. Foster an inclusive, engaging, and welcoming online community by actively interacting with followers, answering their questions, and escalating feedback. Ensure the Groovy Plants Ranch personality shines through all interactions Phone Call Monitoring & Support Monitor and manage incoming phone channels Assist guests with all inquiries Keep precise logs of frequent customer inquiries over the phone to help leadership optimize website FAQs or informational updates. Provide an excellent auditory introduction to The Ranch, ensuring phone customer experiences match our high-quality on-site standards. Workflow & Information Management Maintain an organized database or system of common questions, issues, and customer resolutions. Collaborate with leadership and multimedia teams to stay completely aligned on upcoming product arrivals, seasonal shifts, and major events to ensure accurate information across all channels. If you have a passion for community, communication, and creating Groovy experiences for our Guests across all channels, we'd love to hear from you!

Pay:

$19.00 - $25.00 per hour

Benefits:

Employee discount Health insurance Paid time off Retirement plan

Work Location:

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