Reception and Administrative Assistant

Pace Healthcare is an office based medical practice infusion center. We provide complex medications to patients experiencing chronic and acute medical conditions. We are seeking a professional, privacy minded team member to help us grow. Key Responsibilities and Duties 1.

Patient Greeting and Check-In/Check-Out First Impressions:

Warmly greet patients and visitors upon arrival, maintaining a clean, professional, and welcoming reception area.

Patient Intake:

Confirm appointment times, verify patient identities, and guide new patients through the completion of digital or physical registration forms.

Insurance & Demographic Verification:

Collect and scan insurance cards, charity applications, and referral documents; accurately update patient records in the Electronic Health Record (EHR) system and billing system.

Co-Pays and Billing:

Collect co-payments, deductibles, or outstanding balances at the time of service, issue receipts, and log payments securely.

Check-Out:

Schedule follow-up infusion appointments according to the provider's plan of care and provide patients with appointment reminders. 2.

Communication and Phone Management Call Handling:

Answer multi-line phone calls promptly and professionally; triage calls to the appropriate clinical or billing staff.

Inquiries:

Respond to general inquiries regarding clinic hours, location, and services offered, while strictly adhering to HIPAA privacy regulations.

Message Documentation:

Accurately record and route messages from physicians, pharmacies, and patients to the nursing or administrative teams.

Appointment Reminders:

Conduct confirmation calls or monitor automated text/email reminder systems to minimize no-shows. 3.

Administrative and Medical Office Support EHR Management:

Scan, index, and organize incoming medical records, faxes, and lab results into the correct patient charts.

Mail & Faxes:

Sort and distribute incoming mail, packages, and faxes; coordinate outgoing shipments or courier services.

Clinic Flow Optimization:

Communicate patient arrivals to the nursing and clinical staff promptly to keep infusion chairs running on schedule.

Office Inventory:

Monitor and order front-office supplies (pens, forms, printer paper, coffee station supplies) to ensure uninterrupted operations.

Compliance:

Maintain strict patient confidentiality in accordance with HIPAA guidelines and clinic compliance policies. 4.

Financial Responsibility and Benefits Coordination Co-Pay Collection:

Confidently and tactfully collect co-payments, co-insurance, or outstanding deductibles at the time of check-in, processing cash, check, or credit card transactions securely.

Patient Financial Counseling:

Patiently explain insurance verification details, out-of-pocket costs, and deductible statuses to patients before or on the day of treatment, using clear, jargon-free language.

Financial Assistance Awareness:

Identify patients who may need financial help and connect them with the billing department or specialized copay assistance/foundational support programs that can offset high out-of-pocket costs.

Prior Authorization Tracking:

Cross-reference patient schedules with active prior authorizations to verify that treatments are approved for coverage before the patient is brought back to the infusion chair.

Patient Inquiries:

Field basic billing and insurance questions over the phone or in person, seamlessly routing complex coverage disputes or payment plans to the dedicated medical billing team.

Pay:

$15.00 - $18.00 per hour

Benefits:

Paid time off

Work Location:

In person