DEPARTMENT OF VETERANS AFFAIRS

\nVeterans Health Administration\nAllentown CBOC\nApply\nPrint\nShare\nSave\nSummary\nThis job is open to\nDuties\nRequirements\nHow you will be evaluated\nRequired documents\nHow to apply\nSummary The position of CBOC Service Administrative Officer (AO) reports directly to the Chief, CBOC Service at Allentown CBOC and plays a critical role in the overall function of the CBOCs. VA Medical Center CBOCs are located in Allentown, Bangor, Columbia County, Williamsport, Honesdale, Sayre, Tobyhanna. Travel to these locations may be required. Learn more about this agency\nThis job is open to\nHelp\nInternal to an agency\nCurrent federal employees of the hiring agency that posted the job announcement.\nClarification from the agency This position is open to permanent employees of VHA only. Videos\nDuties\nHelp This position requires substantial skills and knowledge of management principles and concepts, program analysis and process improvement techniques, budget analysis, cost accounting management, management planning, and public relations. This position requires substantial knowledge of the principles of healthcare and business administration and related Federal statutes, regulations, and procedures as well as Veterans Affairs organizational structure, regulations, policies, and procedures. The incumbent must possess strong analytical ability and be able to communicate effectively orally and in writing. He/she must be able to interpret policies, statutes and regulations and write policies and procedures related to providing health care.\nIncumbent supports administrative management duties within the CBOC Service, to include the draft of policies, plans (strategic and equipment) for review, standard operating procedures, data documents for process improvement and other written memorandums to define administrative requirements and clinical process.\nIncumbent is responsible for the overall day-to-day oversight of all CBOC Service clinics. Incumbent provides oversight for daily operations, compliance, problem solving, staffing, customer service, and reporting spanning all program areas. Conducts management studies to collect data on patient demand and workload trends. Estimates and computes workloads projections through established formulas and guidelines.\nCoordinates the preparation and submission of recurring monthly, quarterly, and annual reports, management briefings, summaries, and a wide variety of non-recurring reports. The incumbent participates in all accrediting body and systematic internal reviews related to CBOC Service, making suggestions on ways to improve overall management and functioning based on those reviews.\nWorks with management to formulate, direct and develop policies for CBOC Service program management. Evaluates circumstances, and develops, refines, or revises operational procedures as needed. Responsible for providing management advisory services on all aspects of improving care for CBOC related programs at the Medical Center. This involves accumulating cost efficiency and statistical data; conducting management studies and projects to collect data on patient demand and trends.

Preferred Experience:

Administrative management experience, specifically in clinical or ambulatory care setting, Proficiency with VA Enterprise systems, experience with analytical review, data mining and reporting, resource coordination and operations support, budget and financial management experience, contracting and procurement experience.\nExperience in administrative management in healthcare setting, ability to manage and coordinate multidisciplinary teams across multiple clinical settings and sites, knowledge of compliance requirements, policy and procedure applicable to ambulatory care setting.\nAdministrative management experience, advanced problem solving skills, knowledge of federal management principles and policies, operations support, stakeholder coordination, proficient communication and interpersonal skills,

Work Schedule:

Monday-Friday 8:00 A.M.- 4:30 P.M.\n

Telework:

This position is not authorized for telework. Telework eligibility will be discussed during the interview process.\n

Virtual:

This is not a virtual position.\n

Physical Requirements:

Position requires an alert mind. The work performed is of precise nature requiring extended periods of concentration that are often interrupted. Physical demands include light lifting, bending, standing, manual dexterity and walking are required. Composure, tact, confidentiality, and ability to maintain office decorum are prerequisites in the face of changing priorities. Travel to CBOCs may be necessary.\nPosition Description/PD#: Administrative Officer/PD070250 Requirements\nHelp\nConditions of employment You must be a U.S. Citizen to apply for this job\nTo be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.\nSelective Service Registration is required for males born after 12/31/1959\n

Physical Requirements:

The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.\nSubject to background/security investigation\nSelected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.\nParticipation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)\nAs a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:\nyour performance and conduct;\nthe needs and interests of the agency;\nwhether your continued employment would advance organizational goals of the agency or the Government; and\nwhether your continued employment would advance the efficiency of the Federal service.\nUpon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/18/2026.

Time-In-Grade Requirement:

Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below:

Specialized Experience:

You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Administrative management experience, specifically in clinical or ambulatory care setting, Proficiency with VA Enterprise systems. Experience with analytical review, data mining and reporting, resource\ncoordination and operations support, budget and financial management experience, contracting and procurement experience. Experience in administrative management in healthcare setting, ability to\nmanage and coordinate multidisciplinary teams across multiple clinical settings and sites, knowledge of compliance requirements, policy and procedure applicable to ambulatory care setting.\nAdministrative management experience, advanced problem solving skills, knowledge of federal management principles and policies, operations support, stakeholder coordination, proficient communication and interpersonal skills.\nOR,\n

Education:

Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent degree, or 2 full years of progressively higher level graduate education leading to such a degree, or an LL.B or J.D. in a related field that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. Transcript/s must be submitted with your application or you will not receive credit..\nOR,\n

Combination:

Applicants may also combine education and experience to qualify at this level. A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.\nYour resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. Please spell out all acronyms!! Additionally, your resume must include the following information for each job listed: Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2019 to April 2020) Full-time or part-time status (include hours worked per week) Series and Grade, if applicable, for all Federal positions you have held. Failure to provide in this format may lead to being rated ineligible..\nFor more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note:

Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Receiving Service Credit for Earning Annual (Vacation)

Leave:

Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. Expand additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits\nHow you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Administration and Management\nAttention to Detail\nDecision Making\nFinancial Management\nFlexibility\nIntegrity/Honesty\nInterpersonal Skills\nLearning\nPlanning and Evaluating\nReading Comprehension\nReasoning\nSelf-Management\nTeamwork Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Required Documents\nHelp To apply for this position, you must provide a complete Application Package which includes: Resume\nSF-50/ Notification of Personnel Action The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or

ICTAP/CTAP

documentation (for displaced Federal employees). You will not be contacted for additional information. Other (1)\nPerformance Appraisal\nProfessional Certification\nResume\nSF-50/ Notification of Personnel Action\nTranscript SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):\nMost recent SF-50 if you are a current or former Federal employee\nAn SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade\nAward 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.\nExamples of appropriate SF-50's include:\nWithin grade increases at the highest grade held; or\nPromotions with an effective date more than one year old; or\nSF-50's at the highest grade held with an effective date more than one year old.

Veterans and Transitioning Service Members:

Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

NOTE:

Participation in the seasonal influenza program is a condition of employment and a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

Placement Policy:

The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply\nHelp Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online questionnaire and submission of the required documentation specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. To preview the application questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/13029827. The application process is as follows: To begin, click Apply Online to create a

USA JOBS

account or log in to your existing account. Follow the prompts to select your

USA JOBS

resume and/or other supporting documents.\nAnswer the questions presented in the application and attach all necessary supporting documentation.\nClick the Submit Application button prior to 11:59 PM (ET) on the announcement closing date, 08/18/2026.\nIf you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click \"Track this application\" to return to your assessment completion notice.\nAccess USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.\nReview all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.\nSet aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.

NOTE:

Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.\nVisit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a

Two-Page Resume:

\nPrioritize most relevant and recent experience\nUse concise, results focused language\nAlign language from the job announcement\nFocus on demonstrating skills and competencies\nRemove outdated or unrelated experience\nUse the USAJOBS resume builder\nAdditional guidance on this new requirement and resume building tools can be found at https://help.usajobs.gov/faq/application/documents/resume/page-limit Expand how to apply\nAgency contact information\nRhonda Williams\nEmail\nRhonda.

Williams2@va.gov\nAddress\nWilkes-Barre VA Medical Center\n1111 East End Boulevard\nWilkes-Barre, PA 18711\nUS\nNext steps Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required assessments and documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued, and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. If initial application submission is updated and resubmitted with a new resume, only the most current resume will be reviewed for consideration. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. Expand next steps\nFair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries\nEqual Employment Opportunity (EEO) Policy\nFinancial suitability\nNew employee probationary period\nPrivacy Act\nReasonable accommodation policy\nSelective Service\nSignature and false statements\nSocial security number request\nOverview\nHelp\nAccepting applications\nOpen 08/07/2026 to 08/18/2026\nLocation\n1 vacancy in the following location: Allentown, PA\n1 vacancy\nWork site options\nTelework eligible\nNo\nRemote job\nNo\nRelocation expenses reimbursed\nNo\nSalary\n$72,737 - $94,563 per year\nPay scale & grade\nGS 9\nPromotion potential\nNone\nLearn more about pay scale and grade\nPay scale and grade determines the salary of the job.\nWork schedule\nFull-time\nTravel Required\n25% or less - You may be expected to travel for this position.\nAppointment type\nPermanent\nOccupations and job series\n0341 Administrative Officer\nSupervisory status\nNo\nFederal service type\nThis job is in the Competitive Service\nRepresented by a union\nNo\nDrug test\nNo\nSecurity clearance\nOther\nPosition sensitivity and risk\nNoncritical-Sensitive (NCS)/Moderate Risk\nJobs require a background check and some require a security clearance. The type depends on the job.\nBackground check type\nCredentialing\nSuitability/Fitness\nFinancial disclosure required\nNo\nSome jobs require financial disclosure to identify conflicts of interests.\nAnnouncement number\n

CBSZ-13029827-26-RLW

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