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SuperMoss
Shipping specialist - garden decor
Career Insights for Administrative Clerk / Coordinator
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Based on Pennsylvania data
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What they do
An Administrative Clerk or Coordinator performs administrative work in an office. Coordinates work to support an office team. Works in a wide variety of office settings, such as a company or business, or a government office or school. Manages paper and electronic files, uses office equipment including computers, responds to phone calls and emails. May manage office staff expenses, supplies or schedules.
$44,100 / year median in Pennsylvania
-9% projected decline
Job Description
Company Overview Natural Pack Inc. is a dynamic Santa Barbara based parent company that oversees multiple brands in the pet and garden industries. Our flagship brand, SuperMoss, is widely available across various retail outlets including nurseries, florists, and craft stores throughout the US and Canada. Position Summary The Shipping Office Specialist is focused on maintaining the operation by coordinating with the Warehouse Shipping Department and Shipping Office Administration staff. The prime candidate will able to hit the ground running by knowing how to ship small and large accounts from previous job experience. We work with B2C Sales, E-Commerce, Drop-Ship Accounts, and the world's Largest Retailers so knowledge of Small Parcel, LTL, and FTL shipping is an absolute "must." The role will work within a staff of 6 and will be responsible for coaching and training. Furthermore, the Shipping Office Specialist will brainstorm with the team to improve on how our business performs by highlighting areas of improvement and gaps in service to our customers, both external and internal. Over time, this role will be a key member of our business model in creating an efficient and reliable operation at the facility. Essential Duties and Responsibilities
- Managing and overseeing the shipping office operations and large accounts
- Ship with FedEx, UPS, DHL, LTL (ODFL, ABF, XPO, etc.)
- Fill out Bill of Ladings and organize LTL trucking pickups
- Learn and perfect the details of shipping Large Account and reduce chargebacks
- Dispute chargebacks received with organized formal letters and documentation
- Train and coach team members and new hires
- Shop for competitive rate quotes for trucking
- Shop for competitive quotes with respect to warehouse procurement
- Work with Warehouse Manager to coordinate production and inventory stock
- Research standard protocol in order to implement and manage special projects within the warehouse
- Assist in Sales Functions such as tradeshows and working with sales representatives.
- Understand basic functionality of the accounting software and how we organize our information.
- Create spreadsheets to make reports and organize your work.
- Communicate effectively with both our warehouses over the phone and email.
- Brainstorm with our team ways to improve how our business performs by highlighting areas for improvement and gaps in service.
- Track inventory and update figures in our software.
- Work collaboratively with a cross-functional team to understand both business and customer goals.
- Answer phones and emails professionally while dealing directly with customers.
- Demonstrate excellent customer service skills through all levels of communication.
- High level of confidence and confidentiality regarding employee information and sensitive issues.
- Handling HR paperwork and being a liaison between the warehouse and the main office.
- On boarding new employees with paperwork and getting set up in our system. The ideal candidate is focused and has a demonstrated work ethic that includes:
- At least five year of experience or equivalent training.
- Ability to meet goals in an environment with freedom of direction: a self-starter.
- Previous warehouse and computer experience is a must.
- Ability to use Microsoft Windows and MS Office software.
- Proficiency in MS Excel is instrumental to this job.
- A strong understanding of business fundamentals.
Candidates should be:
- Able to communicate service rationale and build consensus.
- A self-starting learner who thrives under pressure and enjoys success.
- An excellent communicator with strong organizational and interpersonal skills.
- Dedicated to individual development, challenging teamwork, and consumer products.
- Flexible in a dynamically growing and evolving company.
- A strong-spirited individual able to stand up for what he/she thinks is right.
- Bilingual in Spanish is a PLUS.