Responsibilities:

Organize and schedule preventative maintenance and service visits for customers, ensuring technicians are assigned efficiently and appointments are properly tracked.
Serve as a primary point of contact for inbound customer calls, providing updates on appointment timing, service status, and general support needs.
Maintain service calendars and adjust schedules as priorities change to keep daily operations running smoothly.
Enter, update, and manage customer information, service records, and appointment details with a high degree of accuracy.
Provide office and administrative support that helps the service department operate in an organized and timely manner.
Coordinate communication between customers and internal team members to support responsive service delivery.
Assist with routine administrative tasks and other assigned duties that contribute to overall workflow efficiency.

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