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Administrative Assistant
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Family Psychological Associates
Indiana, PA (In Person)
$31,200 Salary, Full-Time
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Job Description
Job Summary:
Actively supports the clinical and management teams of the agency by coordinating psychiatric services, managing schedules and handling inquiries using effective communication skills, teamwork, and a positive approach.Schedule:
Monday 10-6 Wednesday 11-7 Thursday 12-8 Essential Functions- Answer incoming phone calls and resolve each call accordingly.
- Complete intake information with new clients over the phone.
- Greet consumers; verify their insurance and collect any co-pays due.
- Provide exceptional customer service to consumers and staff within the agency.
- Ensure that all consumers are assigned to a provider that is credentialed with their insurance.
- Assist any new consumers with initial paperwork.
- Check out consumer at the end of each appointment by scheduling follow up appointments and collecting any co-pays due.
- Send faxes for providers when instructed.
- Confirm consumer appointment by calling prior day.
- Keep an inventory of office supplies and submit orders to Director of Administration.
- File appropriate medical documents into consumer charts and EMR.
- Complete a Quality Management checklist each month.
- All other duties as assigned.
Requirements:
- High school diploma or GED.
- Ability to communicate effectively and efficiently with staff members and patients in person and over the phone.
- Must be detail oriented and very organized and have ability to prioritize duties.
- Must be able to lift 30 lbs.
- Be able to sit for up to 4 hours.
- Must be eligible for Act 34, Act 151, and FBI Clearances Core Competencies
- File and scan client records into the EMR and charts while checking for completeness and verify materials are file correctly
- Perform receptionist duties: Provide professional and excellent customer service, answer phones, accept referrals, send, and properly distribute faxes, schedule appointments, answer general questions and refer more complex issues to appropriate staff
- Provide secretarial support; typing letters, scheduling, copying as requested
- Maintain appropriate professional boundaries and seek supervision when questions arise
- Assist Program Manager/Supervisor with tasks as assigned