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EA
Eye Associates of Lancaster
Front Desk Phones Associate
Career Insights for Front Office Assistant
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Based on Pennsylvania data
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What they do
A Front Office Assistant greets people in an office, handles calls, and provides administrative assistance for the office. Organizes files and assists with record keeping and data base management. Manages office mail, email and text correspondence. Greets visitors, clients, patients or vendors who come to an office. Answers phone calls and directs inquiries to other staff.
$40,442 / year median in Pennsylvania
+3% projected growth
Job Description
We are seeking an outgoing, organized, and motivated individual to join our well-established healthcare team to help answer a high-volume of phone calls. Prior medical office experience is required. Strong communication skills and an understanding of both internal and external customer service are necessary for success in this role. You will be responsible for answering phones, entering data, and coordinating with patients, colleagues, physicians, etc. Other duties include, but are not limited to:
- Greeting patients, vendors, and other visitors
- Posting patient charges and payments
- Verifying insurance
- Answering patient questions and providing assistance as needed
- Scheduling patient appointments
- Retrieving files, which includes reaching and bending